@OggLynne SO sorry to hear this, it is not at all what we would expect. The best thing to do is contact our customer care team and they can take a look at this for you ๐ค
@megs20x Hi Megs, we are so sorry this is the case and that you have still not received your order. Our customer care team and the best way to get this looked at and sorted asap, however feel free to drop us a Dm your details today and we can take a look at this for you x
@TH_Muso@RoyalMail So sorry to hear your order has been delayed and not arrived with you! If this is after the relevant time frame, please contact our customer care team and they can look into this for you! x
@W3lty Hi Helen, we're so sorry to hear this. This code should be working. Please do send us a DM with a screenshot of your basket and the error and we will help further. Thanks x
@L1sa130466 So sorry you are having issues with your refund and have not yet heard back from our customer care team. Please drop us a Dm with your details and we can take a look at this for you x
@L1sa130466 Hi Lisa. We're so sorry to hear this. We ask that you reach out to our Customer Care Team via the link below, thank you so much x
https://t.co/ak3pYzUgYB
@_BeciFuller Hi Becki, so sorry to hear you are still waiting for your order and have not yet had a response from our team. Please drop us a Dm with your order details and we can take a look at this x
@melaniedudley19 Hi Melanie, sorry to hear you are having issues with your Candle and still waiting for a response from our team. As soon as they can, our Customer Care team will get this looked at and resolved for you x
@KarenDallas Hi Karen, sorry to hear you are still waiting for a response from our customer care team. As soon as they can, they will be back in touch to issue this refund and the payment will be back in your account within 2-4 working days x