@AmeerahMuslim It's 10 business days, weekends and holidays do not count. Drop us an email at [email protected] and we'll see what we can find out. Thanks. - Erin
@Millytaxpsx We'd be happy to investigate your issue. Please email [email protected] and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!
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@KeithDi0s We're sorry to hear the transition hasn't gone smoothly. We'd love to assist. Please send an email to [email protected] and provide your full name, the email address associated with the account, the best phone number to reach you, Please mention X. Thank you! - Erin
@MFrostwalker It should only take 7-10 business days to arrive. Let's verify we have the right address on file for you. Drop us an email at [email protected] and provide your full name, the best number to reach you and mention that you reached out on X. Thanks! - Erin
@ElderLane51130 We can remove you from our marketing. Please email [email protected] and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thanks.
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@Usingx1 We'd be happy to investigate your issue. Please email [email protected] and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!
@ElderLane51130 Netspend is legally required under the USA PATRIOT Act to verify the identity of every cardholder to prevent money laundering and terrorism financing. So, we are not illegal and have done nothing wrong. We'd be happy to help. Please email [email protected]. Thanks. -Erin
@DanVicious13 We'd be happy to investigate your issue. Please email [email protected] and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!
@4RealShittalker We'd be happy to investigate your issue. Please email [email protected] and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!
@RICHIEKIPP We do apologize for the wait time. Days when benefits payments are paid out are always busy. Thanks for your patience and understanding. - Erin
@Charloteebaby We'd be happy to investigate your issue. Please email [email protected] and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!
@vhgnyc Hello, apologies for the hold times, on days when everyone is expecting their social security deposits we experience high call volume. Please drop us a DM and we'll see if we can assist you. Thanks! - Erin
@richplugkesh We do not play with peoples money. We cannot deposit what we do not have. We did not receive the vast majority of benefits payments until 4:35pm Central on 3/31. We deposit all monies as soon as we receive them. Thank you. - Erin
@HardatWrk94 When you receive that message it means that you need to contact customer support. Please call us at 1-866-387-7363 as soon as you can. Thanks - Erin
@queenofcokezero We'd be happy to help with your issue. Please email [email protected] and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!