Next Caller, a Pindrop® Company

Call verification that provides a better customer experience without compromising security | VeriCall® Technology @nextcaller

[Pindrop @pindrop]

❌ No more last 4 digits of your social.
❌ No more "click here to confirm you're not a robot.”

From now on, all your #customers need is the one thing that can never be lost, forgotten, or faked... their #voice. 🗣

The future of #identification starts today!

[Next Caller, a Pindrop® Company @nextcaller]

Fortunately, it’s not too difficult to avoid triggering your bank’s #fraud monitoring as long as you use your card the right way. Here are five common behaviors that can trigger fraud alerts, and what you can do to avoid them from @GOBankingRates -> https://t.co/brvsPIthMW

[Next Caller, a Pindrop® Company @nextcaller]

Although #cryptocurrency adoption is increasing, going mainstream poses challenges to providing a seamless and secure customer experience. Learn about alternate solutions for #crypto exchanges that make the overall experience better for customers here -> https://t.co/4xCcMqGS8q

[Next Caller, a Pindrop® Company @nextcaller]

Read how CommunityAmerica partnered with Pindrop to overcome security challenges and provide a better experience to its members -> https://t.co/FWB3zRNYkY
#ContactCenter #CallCenter #CX #CallAgents #CreditUnions

[Next Caller, a Pindrop® Company @nextcaller]

Find out how Pindrop was able to improve FNBO’s #authentication process and deliver the optimal call experience by enhancing #customer authentication -> https://t.co/Ve29kiJ5G9
#ContactCenter #CallCenter #CX #CallAgents

[Next Caller, a Pindrop® Company @nextcaller]

The mass adoption of crypto exchange means organizations are looking for new ways to keep customers' data safe alongside great customer service. The solution? Voice biometric authentication. Learn more here: https://t.co/4xCcMqGS8q

[Next Caller, a Pindrop® Company @nextcaller]

The customer experience can be negatively impacted when #KBA requires extra time and effort on the part of the caller. Learn more about ways to make KBAs work for your #contactcenter here: https://t.co/KDfyJNHdmw

[Next Caller, a Pindrop® Company @nextcaller]

Did you know that one top 20 U.S. bank received 20x ROI and a 30 second reduction in average handle time for green light calls all from deploying VeriCall?
Learn more here: https://t.co/47x04Q0oPu

#banking #authentication #customerexperience

[Next Caller, a Pindrop® Company @nextcaller]

Have you had a chance to read our recent analysis on STIR/SHAKEN #attestation data?

With a significant majority (64%-76% each month) of calls having no attestation by a carrier, despite FCC mandates... the results may surprise you.

https://t.co/chLTyv5lSG

[Next Caller, a Pindrop® Company @nextcaller]

Curious about how #IVR fits in the future contact center?
Download our recent report to learn how to improve customer workflows and prevent #fraud around the IVR.
https://t.co/W4IDMGsHXN

[Pindrop @pindrop]

Thanks to @Tearsheetco for including our CTO Collin Davis’ commentary in this piece about voice authentication in banking! Read below for Collin’s thoughts on how voice authentication will improve customer experience and security for banks. https://t.co/ujVVqIKaZL

[Pindrop @pindrop]

We saved the best for last! 1 on our #12daysofPindrop list --> Pindrop partnered with Amazon, bringing the availability of VeriCall's anti-spoofing and ANI Validation!

https://t.co/7U5kyUP08U

#Pindrop #12daysofPindrop

[Pindrop @pindrop]

10 on our #12daysofPindrop list --> We hit a huge milestone, Pindrop turned 10!

https://t.co/wipO4dKD0c

#Pindrop #12daysofPindrop

[Next Caller, a Pindrop® Company @nextcaller]

ICYMI: Read our latest article on @customerthink to learn about the benefits of measuring customer service interactions as a series of micro-experiences, as well as authentication's role in creating consistent, omni channel #CX. https://t.co/oBkiyXw9we

[Pindrop @pindrop]

As we count down to the end of 2021 and welcome in 2022, join us as we look back at Pindrop's 12 standout moments of 2021!

#Pindrop #12daysofPindrop #infosec

[Hospitality Tech Mag @htmagazine]

In an effort to balance staff shortages, rising customer expectations and increased bookings, hospitality brands should consider the benefit of adapting efficient #contactcenter #operations in order to drive growth during this recovery period. @nextcaller https://t.co/jrJR2QZyR5

[Next Caller, a Pindrop® Company @nextcaller]

Our VP Operations, Tim Prugar, explains why #hospitality brands should consider the benefit of adapting efficient contact center operations in order to drive growth during this recovery period.@htmagazine

https://t.co/nxze588d9w

[Pindrop @pindrop]

Join our CEO Vijay Balasubramaniyan as he presents Voice vs. Friction - Lessons Learned from Security and Authentication.

Register now! https://t.co/MfEJFyWbkc

[Next Caller, a Pindrop® Company @nextcaller]

We're excited to announce that as of today, Next Caller's VeriCall® Technology is the now first ANI validation and spoof detection platform available on Amazon Marketplace for Amazon Connect! Learn more here: https://t.co/IrYFWcN7EK

[Pindrop @pindrop]

By looking at micro-experiences, businesses can gain a better understanding of overall customer satisfaction. Find out more in @Customerthink’s article featuring Sam Espinosa, VP of Marketing at @Nextcaller.

https://t.co/HwgYWSHAaa