ngDesk

100% free next gen help desk platform

[ngDesk @ngDesk]

Thank you for your patience and understanding as we work to restore access to our app and web service. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.

[ngDesk @ngDesk]

@Let_us_hang Hi There,
Apologies for the delayed response.
Our systems are up and running fine already.
However, please let us know if you are still facing any issues.

[ngDesk @ngDesk]

@roadhunter Dear John,
Apologies for the delayed response.
Under ngDesk, you can use Triggers functionality to automatically add stakeholder's email address in the CCEmails field.
The video on the below link contains the steps on how this can be achieved.
https://t.co/m6gYPjOGgq

[ngDesk @ngDesk]

Including multiple #stakeholders or customers on the ticket message is now easy with #ngDesk . All you need to do is – simply add their email addresses under the CcEmails field inside the ticket.

[ngDesk @ngDesk]

With ngDesk, it is easy to keep track of tickets using different statuses and with the priority field it makes it even easier to organize tickets. #ngDesk #HelpDesk

[ngDesk @ngDesk]

Want to install a live chat plugin on your WordPress website? Read this blog - https://t.co/Pik3zEnm7Z #ngDesk

[ngDesk @ngDesk]

Monitor your ticket volume under different categories in just a click. Layouts option under Modules sidebar menu on #ngDesk allows you to create your own ticket layouts, such as Active tickets, inactive tickets, tickets assigned to particular agents, etc.

[ngDesk @ngDesk]

Search feature on #ngDesk will allow you to search the exact data you are looking for. Click on this link to watch the video - https://t.co/YksR4ZwJSU

[ngDesk @ngDesk]

The Internal Comments under #ngDesk allows you to share any details or observations in context to the given ticket with other agents in your team. It will not be visible to the customer and hence meant for internal circulation only.

[ngDesk @ngDesk]

Sharing documents with the details of the issue helps your Support Team to understand the issue in faster and assist the customers quickly. #Livechat feature under #ngDesk allows both the customers and support agents to share the documents each other.

[ngDesk @ngDesk]

How about saving a #liveChat conversation with a support agent? The Email icon under #ngDesk Live chat widget will now allow you to save the entire Live Chat conversation to ensure that no information is missed.

[ngDesk @ngDesk]

Customizing your Ticket view for your #CRM is now made easy with #ngDesk . You can define what fields can be visible for your customers/agents and restrict the views accordingly.

[ngDesk @ngDesk]

Using Module option under #ngDesk, you can customize the #LiveChat Layout as well. Follow this link to know more - https://t.co/3byP055m95

[ngDesk @ngDesk]

Some basic information on Ticket Triaging under #ngDesk - https://t.co/Tt3REhkjst

[ngDesk @ngDesk]

Managing SLA ensures that you are providing the best #customersupport . This will definitely make your customers to stick on to your product or service. Using SLA feature under #ngDesk , you can ensure that SLA is not violated. Follow this link - https://t.co/GtB8NGUBQf

[ngDesk @ngDesk]

You can streamline your #Customersupport functions by automating the activities using #ngDesk . Click here to know more - https://t.co/zxL5vs2PMl

[ngDesk @ngDesk]

Want to know how to allow #ngDesk to send emails on behalf of your domain? Watch this video on YouTube - https://t.co/wi1zlhgty9

[ngDesk @ngDesk]

Setting the due date for the ticket is another feature on #ngDesk which helps you to set the deadline for the support request to be completed.

[ngDesk @ngDesk]

Providing direct link for the support request via SMS to the users under #ngDesk makes them very convenient to access the same just in a single click on their phone. This notification can be set up under Triggers.

[ngDesk @ngDesk]

Want to know how can you automate the ticket assigning process under #ngDesk ? Follow this link - https://t.co/Q9LtLi1ruV

[ngDesk @ngDesk]

It is now possible to respond to your support requests and Livechats very quickly using the Premade responses feature under #ngDesk . You can store most common answers and use them to save time and get rid from the hassle of typing every time.