Naomi R

[Naomi R @NHellFre]

@NatWest_Help That's a shame, I thought that'd be the case. I'll submit feedback and keep drawing on them every few months 😂

[Naomi R @NHellFre]

@NatWest_Help are you still able to add additional text to cards? I have 4 identical debit cards 😅

[Naomi R @NHellFre]

@CooperativeBank I've already sent a message through online banking. My brother also gets emails with my name on lmao
Congratulations on being the first financial organization that we've had this problem with

[Naomi R @NHellFre]

Today's problem with being a twin.. @CooperativeBank's online banking matches my brother to my profile because the first name entered is ignored (I tried "Test" and got my profile). This probably violates financial regulations @TheFCA ?

[Naomi R @NHellFre]

@GNRailUK car 61 204, door button is broken.. 23:42 CBG to KGX

[Naomi R @NHellFre]

@NatWest_Help still wondering if I'll ever be able to access my credit card account again. This is becoming very problematic. Had to order some statements as I've lost them and can't access them online, still not received them after 3 weeks.

[Naomi R @NHellFre]

@GNRailUK Sent. Thank you

[Naomi R @NHellFre]

@GNRailUK Shepreth

[Naomi R @NHellFre]

@GNRailUK Royston

[Naomi R @NHellFre]

@GNRailUK So.. how am I getting home Royston since my train is cancelled and the station is unstaffed at this time?

[Naomi R @NHellFre]

@NatWest_Help still wondering if online banking is ever going to be fixed. My credit card account has been missing for 4 or 5 months now..

[Naomi R @NHellFre]

@NatWest_Help Do we have any estimate on fixing this? It's been 2 months..

[Naomi R @NHellFre]

@NatWest_Help seems credit cards are broken in online banking again. I'm just getting "Sorry, we're having problems loading your transactions right now". Doesn't work on PC either

[Naomi R @NHellFre]

@NatWest_Help Done

[Naomi R @NHellFre]

@NatWest_Help A month later, still can't look at my credit card. I've been told there's no issues with my account and it "should" be there. Card still works and luckily I left paper statements enabled..

[Naomi R @NHellFre]

@AskCapitalOneUK Done

[Naomi R @NHellFre]

Seems @CapitalOneUK don't like disabled people. Used Relay UK to return a call as I'm speech-impaired. They put me on hold, tried calling my mobile number directly.. which I was already in a call with with Relay UK, now my account is locked after I couldn't answer that call

[Naomi R @NHellFre]

@AskCapitalOneUK Yep. Now I have a text saying I have to call the identity theft team. You really don't like disabled people, huh 🙃

[Naomi R @NHellFre]

@CapitalOneUK not sure why your website specifically says we can use Relay UK when you clearly don't like it 🙃 The first person hung up after the Relay UK explanation

[Naomi R @NHellFre]

@NatWest_Help Well, at least there's now a notice on online banking "If you have a personal credit card account, your account may not be visible at this time."
But it's not very helpful being unable to look at it.