@AmericanAir my bag is doing a cross country trip without me and Iโm jealous lol. I will say the help I have received from customer service has been really good the past couple days and hopefully I will get my bag back soon. Fingers crossed ๐
@AmericanAir so Iโve been complaining all day how bad things are with you all but I got to put some positive things too. I just spoke with one of your team members by the name of Muhammad who was by far one of the best team members you have.
He made sure that they located my luggage, help me create a claim for it and answered all questions that I had. He was friendly, apologized for the behaviors of others, and made sure I was good before we ended our chat.
@AmericanAir I canโt tell you really do. Still no answer on my bags and all I get is that they maybe at my final destination. What kind of answer is that and you think I want to stay with an airline who canโt even get someone their important meds to them. Bye..
The past couple days has been a nightmare with @AmericanAir. The customer service is a joke, the staff here at CLT is trash and they all give you a different story when it comes to getting your bags. Flight was cancelled and no comps or anything. I promise this is my last time.
@AmericanAir Yeah nah Iโm good. Then to tell me my bags might not make it to my destination and if it doesnโt file a claim? Where they do that at @AmericanAir ? So my health really donโt matter to yall I guess. Delta would never.
@AmericanAir You have definitely lost me as a customer. The unprofessional of the staff at CLT, Iโm not able to get my luggage when a flight has been cancelled with my medication in it and being told they would pull my luggage in a 6 hour window but get back to this airport and then told no.