Niclas

Moin

[Niclas @Niclas_W_]

@byStegi @byStegi Photoshop Ki leak SCHIZO

[Niclas @Niclas_W_]

@VanMooferNews Unfortunately, it says that I am not connected to the bike (S5) although I am obviously connected in the Vanmoof app and can also unlock the bike.

[Niclas @Niclas_W_]

@VanMooferNews If I understand correctly, owners of an S5 or A5 still have to wait for the new app version of the Bikey app or?

[Niclas @Niclas_W_]

@VanMooferNews @VanMoof What impact will this have on German customers and what about the peace of mind service and app functionality?

[Niclas @Niclas_W_]

@stats_feed Is Hamburg (Germany) not in the list?

[Niclas @Niclas_W_]

@jhosselet @VanMooferNews That also sounds a lot more logical

[Niclas @Niclas_W_]

Part 2: Because the kick lock is locked, I can't use my bike, which sucks. I ended up spending €3000 on a bike which was then delayed by more than half a year and now doesn't work at all! @VanMoof

[Niclas @Niclas_W_]

Part 1: My S5 just won't start even though it's fully charged. Doesn't matter if I press long or short, the bike is just dead does anyone else have the problem? Unfortunately, the support does not answer me and I have to wait 2 weeks for a service appointment. @VanMoof

[Niclas @Niclas_W_]

@VanMooferNews Unfortunately, the installation of the update does not work for me (S5). I have tried it a few times now and after a few minutes the update always aborts with the following message:

[Niclas @Niclas_W_]

@VanMooferNews Vanmoof seems to have information that I don't even have, namely that my bike was delivered on 28.12. I mean my bike was handed over only today at about 10:30 to the shipping company, so that can not be true at all but anyway, I'm not surprised anymore😂.

[Niclas @Niclas_W_]

@VanMooferNews I can confirm that, I was called 5 min ago.

[Niclas @Niclas_W_]

@Alexand48783276 Mir wurde nur mitgeteilt, dass die Auslieferung anfangen des Jahres wieder aufgenommen werden soll. Vor Silvester wird wohl angeblich nichts mehr passieren. So hat mir das zumindest der Support von Vanmoof mitgeteilt.

[Niclas @Niclas_W_]

My experience with @VanMoof (Part 1, more in comments)
On 06 Apil I ordered my Vanmoof S5 and paid the full price (delivery to Germany). After it was supposed to be delivered this morning, but it has not arrived and have not heard anything from the shipping company
@VanMooferNews

[Niclas @Niclas_W_]

@depaulsunny @VanMoof @VanMooferNews I have written to various employees. The support staff are probably less responsible. If they don't get more information about the situation, they can't pass it on. The support staff are at least always friendly. Those with whom one does not write are responsible.

[Niclas @Niclas_W_]

@VanMooferNews @woningmarkt_upd @VanMoof I also don't quite understand why two different shipping service providers are used at the same time. Unfortunately, it is not clear who is responsible for the renewed delay. The problem probably lies with both or with the general cooperation.

[Niclas @Niclas_W_]

@VanMooferNews @VanMoof Was your bike sent with Rhenus or UPS?

[Niclas @Niclas_W_]

@VanMoof @VanMooferNews [Part 5]
and you do not even get an info about the situation of Vanmoof. For all this, the only compensation is that you get a measly 50 € voucher for their own online store. Which is also worthless if you do not need any accessory for your bike (which you also do not have).

[Niclas @Niclas_W_]

@VanMoof @VanMooferNews [Part 4]
The shipping time of Vanmoof is indicated with 1 to 5 days, alone now 8 days are already over and the bike was not even delivered because Vanmoof has set a delivery stoppage and has no more Bikes for delivery. So the delivery is once again postponed indefinitely

[Niclas @Niclas_W_]

@VanMoof @VanMooferNews [Part 3]
Then I get a mail that the bike was shipped. After the shipment number I got from Vanmoof did not exist, the shipping company was able to find the correct shipment number through my name and my postal code and I was able to make an appointment for delivery (for today).

[Niclas @Niclas_W_]

[Part 2]
I just called the shipping company. They told me that Vanmoof has put a hold on delivery because they don't have any bikes at the moment. Finally I'm really annoyed, it can not be that you pay almost 3000 euros for a bike, which is almost half a year Delayed (until now).