@VirginTrains It was the rude manner and aggressive non helpful behaviour that was the problem and it needs to be addressed as he was rude to other customers. That is a disappointing response I have to say!
The 09:35 train Chester to London Euston @VirginTrains train manager Neil this route was very rude & unhelpful when I gave my seat up in the non ticketed coach C carriage for an elderly couple who had reserved seats.
@VirginTrains I appreciate people have paid to sit in first class but when the train is that crowded surely the manager has the authority to declassify these carriages. His solution was to ask someone else to get out of their seat which I refused as that wasn’t fair.
Thanks to amazing Norman (cafe manager) for being so lovely and helpful and all the fellow passengers for their support. This is not an acceptable way to expect people to travel and needs to be addressed ASAP!