Nigel Watt

Professional Curmudgeon, father to future world despot, occasional musician.

[Nigel Watt @NidgeWatt]

@PippaCrerar Reminds me of the two legendary Sunday Sport headlines from consecutive weeks
Week 1 - World War 2 bomber found on the moon
Week 2 - World War 2 bomber vanishes from the moon

[Nigel Watt @NidgeWatt]

@IcelandFoods DM sent

[Nigel Watt @NidgeWatt]

@IcelandFoods - Customer service is sadly lacking. Spoke to customer service yesterday, was promised that someone would contact me. Nothing. Silence.
An hour on the phone so far. First customer service bod was dreadful. Second was more reasonable but still no resolution.

[Nigel Watt @NidgeWatt]

Not good enough

[Nigel Watt @NidgeWatt]

@EastMidRailway Hi -5839030

[Nigel Watt @NidgeWatt]

@EastMidRailway Why do you even bother to sell tickets with seat reservations. The reservations systems above the seats never f***ing work! #pointlessexercise #poorservice

[Nigel Watt @NidgeWatt]

@EastMidRailway That’s exactly my point. I emailed more than 20 working days ago and your Customer Relations Team don’t care enough to respond.

[Nigel Watt @NidgeWatt]

@EastMidRailway @EastMidRailway And yet here we are, two weeks on again, and there is still no response to my emails. Also today again I had the pleasure of standing between London and Leicester as the seat reservation system was not operating AGAIN. Just dreadful.

[Nigel Watt @NidgeWatt]

@EastMidRailway So I email you and you ignore me?

[Nigel Watt @NidgeWatt]

@EastMidRailway 5839030

[Nigel Watt @NidgeWatt]

@qpark_uk Hi, since your website told me that prepayment had failed, and trying to make it work I was losing the will to live, I gave up and parked elsewhere. I now have a receipt for payment from you and cannot cancel my booking. Can you sort this please?

[Nigel Watt @NidgeWatt]

#O2 @O2 Frankly awful time in trying to get a mobile phone. The process to get issues sorted is possibly the most difficult and obstructive process I have ever experienced. Is this by design? Do you make it so difficult in the hope that your paying customers will just give up?

[Nigel Watt @NidgeWatt]

@Barchester_care Thanks for sorting this. My father tells me her belongings have been delivered. I hope the learning opportunity is not lost on Kenwyn.

[Nigel Watt @NidgeWatt]

@Barchester_care So it’s acceptable to discharge my mother from Kenwyn with two left shoes, someone else’s glasses and missing some of her belongings which you had on your inventory? Nope, dereliction of your duty of care and not good enough.

[Nigel Watt @NidgeWatt]

@Barchester_care @Barchester_care any progress on this? Please telephone my father with updates. He cannot currently read emails following a cataract operation. Kenwyn will have his details on file.
So far they have sent more of other peoples glasses. Mum’s are labelled.

[Nigel Watt @NidgeWatt]

#marchforrejoin

[Nigel Watt @NidgeWatt]

@Barchester_care When my father tried to talk to staff and management at site, his concerns were dismissed as my mother was a difficult patient as she wanders and is bladder incontinent. Yes, she has dementia and was in a specialist dementia care unit.

[Nigel Watt @NidgeWatt]

@Barchester_care All of her belongings were put on an inventory when they were taken in. She was released with a case full of random clothes, some hers some not. There was clearly no attempt made to reconcile the inventory.

[Nigel Watt @NidgeWatt]

@Barchester_care It really shouldn’t need any email conversation. Simply find her shoes, her glasses (labelled), her TV and remote (labelled) and every article of clothing with a name tag with her name on them, contact my father and have them returned. My mother’s surname is the same as mine.

[Nigel Watt @NidgeWatt]

@Barchester_care No response. Sums it up really. Don’t give a s**t so long as you get your £7k per month. I wonder if @CareQualityComm might be interested?