The Nigeria Customer Service Index

Nigeria’s 1st customer satisfaction survey platform. Click link 👇🏾 to rate a sector/company’s services.

[The Nigeria Customer Service Index @nigeriacsindex]

What a Conversation! Thank you @ConfidenceMorka

[The Nigeria Customer Service Index @nigeriacsindex]

https://t.co/KERReTEUxc

[The Nigeria Customer Service Index @nigeriacsindex]

From the Police to Customs, Immigration, EFCC, CAC and beyond, how has your experience with Nigeria’s public institutions been?

Today, we’re rating public service!

Share your experience and help improve service delivery.

https://t.co/5VHJ1cJxpV

#NigeriaCSI #PublicService

[The Nigeria Customer Service Index @nigeriacsindex]

Your online shopping experience matters! From product quality to delivery and customer service, every interaction counts.

How would you rate your experience with e-commerce platforms in Nigeria?

Share your experience and rate the service at https://t.co/KQMFVFsP76

#NigeriaCSI

[The Nigeria Customer Service Index @nigeriacsindex]

Beautiful place, delicious food, fair prices... BUT staff treats you like a favour.

WOULD YOU GO BACK?

A. Yes, food is enough 😋
B. No way, bad service ruins it 🚶‍♀️
C. Depends how they handle it 🤔
D. Refund me & let me go! 😂
Rate your experience
https://t.co/WFnpithdwU

[The Nigeria Customer Service Index @nigeriacsindex]

How welcoming is Nigeria’s hospitality sector?

From hotels to restaurants, resorts, every experience counts! ⭐

Share your experience and help improve customer service in Nigeria.

https://t.co/K4kK8RMFmk

#NigeriaCSI #Hospitality #CustomerExperience #excellentservice

[The Nigeria Customer Service Index @nigeriacsindex]

UP NEPA! But is there light after you pay?

Ever paid your electricity bill and still been left in darkness?
Your experience matters!

Rate your experience with electricity distribution companies and help drive better service.
Take the survey: https://t.co/K4kK8RMFmk

[The Nigeria Customer Service Index @nigeriacsindex]

Incredible

[The Nigeria Customer Service Index @nigeriacsindex]

YOUR JOURNEY. YOUR EXPERIENCE.

Loved it or hated it? Rate your last trip now.
Your flight delayed? Bus on time? Train smooth?

Rate Nigeria's transport sector now
https://t.co/KQMFVFsP76

[The Nigeria Customer Service Index @nigeriacsindex]

How was your healthcare experience?

Have you visited a public or private healthcare facility in the past 6 months as a patient, visitor, or caregiver?

Rate your experience and help improve healthcare services.

👉 Take the survey: https://t.co/CA5LuyGtgf

[The Nigeria Customer Service Index @nigeriacsindex]

OUT NOW: State of Customer Service in Nigeria 2025 Report

CSAT: 71% (all-time high)
Top: E-Commerce 75%
Lowest: Power 51%
21,387 responses , 1,501 companies rated
https://t.co/IoS5vD5r6Y…
#NCSI2025

[The Nigeria Customer Service Index @nigeriacsindex]

@florahbaby Very true. We make it the loudest

[The Nigeria Customer Service Index @nigeriacsindex]

CALL FOR VOLUNTEERS! 🇳🇬
Join NCSI 2026. Rate customer service in 12 sectors + spread awareness.
Oct 1 - Dec 31
Sign up: https://t.co/Ey0RRf1JKM
Rate: https://t.co/yijE6x3wok
RT to help! #NCSI2026 #CustomerServiceNG

[The Nigeria Customer Service Index @nigeriacsindex]

@Yhzdesign Say no more

[The Nigeria Customer Service Index @nigeriacsindex]

@NIzeji Maintain being at the edge of your seat

[The Nigeria Customer Service Index @nigeriacsindex]

@chibu_5 You just wait

[The Nigeria Customer Service Index @nigeriacsindex]

@Nnewogom @UwaAjayi @MTNNG What experience did you have?
You can express yourself using this survey with this link 👇🏽
https://t.co/WFnpithdwU

[The Nigeria Customer Service Index @nigeriacsindex]

Happy New Year!!!

[The Nigeria Customer Service Index @nigeriacsindex]

Thank you @Nnewogom
And everyone for the lovely time.

[The Nigeria Customer Service Index @nigeriacsindex]

https://t.co/VORdwPJC2L
👆🏽
Above is the time spent with @Mazi_Chubi as the host of our last space in 2025.
It isn't something you would want to miss out on.
Listen and be encouraged.
Happy New Year In advance 💃🕺🍗

[The Nigeria Customer Service Index @nigeriacsindex]

Can you hear me?

[The Nigeria Customer Service Index @nigeriacsindex]

https://t.co/VORdwPJC2L

[The Nigeria Customer Service Index @nigeriacsindex]

Hi