Mike

[Mike @Nomadeastend]

I am asking Brand Support, field management, or corporate management to take ownership of this case and provide a final resolution. If an in-person return is required, I should not be sent back into the same failed store-level process.

[Mike @Nomadeastend]

@LensCrafters I have now spent weeks trying to resolve a straightforward glasses problem, and Customer Care continues sending me back to the same store even though store-level resolution has already failed. I am extremely disappointed with how this has been handled.

[Mike @Nomadeastend]

I first asked only for an exchange. After repeated visits, poor service, and weeks of being sent in circles, I am now requesting a refund and review by management above the store. Customer Care now says only the same store can help. That is not a meaningful escalation or solution

[Mike @Nomadeastend]

@LensCrafters I checked my DMs, but I do not see a new response from LensCrafters after my message yesterday. Please resend it or confirm where it was sent.

[Mike @Nomadeastend]

@LensCrafters Very disappointed. After multiple adjustments, LensCrafters approved an exception, then refused to honor it based on a one-week deadline I was never told about. I am requesting a refund and corporate review. Please DM me.

[Mike @Nomadeastend]

@LensCrafters I checked my DMs, but I do not see a new response from LensCrafters after my message yesterday. Please resend it or confirm where it was sent.

[Mike @Nomadeastend]

I returned to the store specifically to use the approved accommodation and was effectively dismissed. The assistant manager would not speak with me until her lunch ended, and the store manager was nearby and did not step in. This is why I need this reviewed above the store level.