https://t.co/33n11b9C58 #Telecom is notorious for #CX pitfalls, but competitors & churn are shifting priorities towards customer-centricity. Here are the trends shaping the industry. @IndustryTelecom@CXupdate
https://t.co/t6OKzJes2t To stay ahead, auto manufacturers have to do more than engineer great vehicles. Here’s our top companies based on #NPS. Do you agree with this list? @CXupdate
There are 2 dimensions to a "Make Mom Proud" organization—one is deliberateness and the other one is leadership bravery. I explain how to incorporate these behaviors into your #CX journey in my interview with @CustomerGauge #CustExp#Leadership https://t.co/H9G07wvqE1
Companies that know their NPS & understand the “why” behind the score experience a 20% increase in upsells & a 2 times greater increase in referrals. @CustomerGauge https://t.co/SyFk29oEx5 via @Forbes#Entrepreneur
How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report. @npsbenchmarks https://t.co/SNtVuiq0cE
Microsoft Uses These 3 Ways to Prioritize Customer Satisfaction Through Net Promoter Score® #NPS#CX@Hyken @CustomerGauge @CXupdate
https://t.co/ZipNHemt4C
It's this simple: customers will pay for convenience. And they will choose to do more business with the people and companies that make their lives more convenient!
The Convenience Revolution is here: https://t.co/1fgPhb1DVO
How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report: https://t.co/wM90uFTxzB @npsbenchmarks
How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report. @npsbenchmarks https://t.co/ZQXuiv0NL3