NSSF Uganda

The National Social Security Fund (NSSF) is a national savings scheme mandated to provide social security services to private sector employees in Uganda

[NSSF Uganda @nssfug]

From the boardroom to the boda stage, the garage to the farmland, every hustle counts. And we believe in every single one. The future you deserve starts with a single step. Let's take it together.

[NSSF Uganda @nssfug]

@ChiefAine Hello ChiefAine, we appreciate your patience as we responded to you. Yes, the NSSF Head Office at Workers House is open on Saturday from 8:00am to 1:00pm. Our online channels are also available from 8:00am to 5:00pm for assistance. Thank you, and we wish you well.

[NSSF Uganda @nssfug]

A mid-year financial check-in can help you get back on track. Review your goals, assess your spending, strengthen your savings, and make a clear plan for the months ahead.

Small adjustments today can make a big difference by year-end.

[NSSF Uganda @nssfug]

Hello KafuumaSaddam, we understand the challenges you experienced with your employer. Kindly note that if your employer fails to fulfil their obligations, you may report it through the whistleblower platform for further review.
Kindly utilize the whistle-blower link: https://t.co/1C1qJWJgOq
to report such employers, it's very anonymous.
Please attach any evidence you have in form of pay slip, bank statement to indicate salary source, contract letter, or work ID etc. Thank you, and we wish you well.

[NSSF Uganda @nssfug]

Would like to shed more light on this issue. The facts are as follows:

1. We confirm that David Turyatunga is our member.
2. It is misleading to state that he has not been paid benefits due to him. He has twice lodged a benefits claim with NSSF, and he has been paid on both occasions.
3. He lodged the first claim in August 2004, and all his available contributions and attendant interest were paid to him as an Invalidity Benefit.
4. In 2025, the Fund learnt that the member had instituted a case against his former employer before the Industrial Court, seeking unremitted social security contributions and damages. The labour claim is still ongoing before the Court.
5. On 27, March 2026, the Fund received Ugx 3m, being standard social security contributions remitted through the Industrial Court on his behalf. The money was credited to his member account.
6. In May 2026, the member lodged a second claim for benefits and specifically requested a partial withdrawal. A benefit was subsequently paid to him on 15th May 2026.

We are constrained to discuss the details regarding the exact amount of unremitted social security contributions by his former employer because this matter is still ongoing before the Industrial Court. We await the outcome and orders of the Court and will act accordingly.

The facts clearly show that on both occasions that he has lodged a claim for his benefits, the Fund has paid him.

Our benefits claim process is transparent. We assure our members and the public that a qualifying saver who has lodged a claim has been paid.

We continue to build more efficiencies to improve the turnaround time.

[Sudhir Byaruhanga @Sudhirntv]

65-year-old David Turyatunguka worked for the Coca-Cola Company for about six years as a crate loader. In 2021, he developed a back condition that left him with a disability, prompting him to stop working in 2022. Since then, he has been unsuccessfully pursuing his NSSF retirement benefits. He lodged a complaint with the National Social Security Fund (NSSF), and Coca-Cola was penalized, bringing the total amount he is claiming to UGX 50 million.

[NSSF Uganda @nssfug]

Hello LibertyMbabazi, we understand your concern. If your job contract has expired, you can access your NSSF savings when you meet the required conditions, including reaching the eligible age of 50 years. Please follow this link: https://t.co/kgvmvQIIix on benefits we pay. Thank you, and we wish you well.

[NSSF Uganda @nssfug]

@dantukwa Hello dantukwa, we appreciate your patience as we responded to you. Yes, we may be able to retrieve the member's records from our system. Kindly inbox the member's full name, date of birth, and parents' names so we can check and advise further. Thank you, and we wish you well.

[NSSF Uganda @nssfug]

@DontechS Hello DontechS, we appreciate your patience as we responded to you. Kindly inbox your whistleblower reference number so we can check the status of your case and provide an update. Thank you, and we wish you well.

[NSSF Uganda @nssfug]

@rtumusiime89 Hello rtumusiime89, thank you for your confidence in NSSF. We are committed to serving all our members and ensuring that eligible benefits are processed in accordance with the established procedures and requirements. Thank you, and we wish you well.

[NSSF Uganda @nssfug]

@JeffGeoff_ Hello JeffGeoff_, we appreciate your feedback and remain committed to serving our members with transparency and excellence. Thank you, and we wish you well.

[NSSF Uganda @nssfug]

@ssenkasi Hello ssenkasi, we have responded to your message in the DM and are working on your issue. Thank you, and we wish you well.

[NSSF Uganda @nssfug]

Hello NellysonKing, thank you for sharing your positive experience with us. We appreciate your kind feedback and are glad to know that your claim was processed and paid within a short time. We value your trust and continued support as we continue serving our members. Thank you, and we wish you well.

[NSSF Uganda @nssfug]

Would like to shed more light on this issue. The facts are as follows:

1. We confirm that David Turyatunga is our member.
2. It is misleading to state that he has not been paid benefits due to him. He has twice lodged a benefits claim with NSSF, and he has been paid on both occasions.
3. He lodged the first claim in August 2004, and all his available contributions and attendant interest were paid to him as an Invalidity Benefit.
4. In 2025, the Fund learnt that the member had instituted a case against his former employer before the Industrial Court, seeking unremitted social security contributions and damages. The labour claim is still ongoing before the Court.
5. On 27, March 2026, the Fund received Ugx 3m, being standard social security contributions remitted through the Industrial Court on his behalf. The money was credited to his member account.
6. In May 2026, the member lodged a second claim for benefits and specifically requested a partial withdrawal. A benefit was subsequently paid to him on 15th May 2026.

We are constrained to discuss the details regarding the exact amount of unremitted social security contributions by his former employer because this matter is still ongoing before the Industrial Court. We await the outcome and orders of the Court and will act accordingly.

The facts clearly show that on both occasions that he has lodged a claim for his benefits, the Fund has paid him.

Our benefits claim process is transparent. We assure our members and the public that a qualifying saver who has lodged a claim has been paid.

We continue to build more efficiencies to improve the turnaround time.

[NSSF Uganda @nssfug]

@kutka20 Hello @kutka20, sorry for the challenge you are experiencing on the Nssfgo APP, kindly DM us your NSSF number to enable us check and serve you better. kind regards.

[NSSF Uganda @nssfug]

Making NSSF contributions for your employees just got easier. With the new USSD platform, employers can make contributions anytime, anywhere, no internet required.

Simply dial *254#, select Contribute, choose Employer/Group, enter your details, confirm payment, and you're done. Convenience just got better!

[NSSF Uganda @nssfug]

@kutka20 Hello @@kutka20, kindly restart your phone and mobile App and try again or use the web app, https://t.co/0Xjea9FeMR to view your updated statement. kind regards.

[NSSF Uganda @nssfug]

Hello @256Mbenard,We are sorry about the employer failing to make your contributions for some of your colleagues, we kindly advise you to request them to report the matter via our web based whistleblower platform https://t.co/1C1qJWJgOq that empowers employees to report non compliant employers anonymously, with automatic tracking of the case’s progress. Once a complaint is lodged, NSSF investigates. If allegations are confirmed, the employer is given a chance to comply. If they refuse, legal action and penalties follow.
we have also notified our relationship manager who handles the company's contributions to take action. Thank you.

[NSSF Uganda @nssfug]

Hello @256Mbenard,We are sorry about the employer failing to make your contributions. we would like to advise that NSSF launched an upgraded, web based whistleblower platform https://t.co/1C1qJWJgOq that empowers employees to report non compliant employers anonymously, with automatic tracking of the case’s progress. Once a complaint is lodged, NSSF investigates. If allegations are confirmed, the employer is given a chance to comply. If they refuse, legal action and penalties follow.

[NSSF Uganda @nssfug]

From the boardroom to the boda stage, the garage to the farmland, every hustle counts. And we believe in every single one. The future you deserve starts with a single step. Let's take it together.

[NSSF Uganda @nssfug]

@kakayamossy2000 Hello @kakayamossy2000, Thank you for the update. We are glad to hear that your business is doing well. We wish you continued success and look forward to seeing your future achievements. All the best, and may your efforts continue to prosper.Kind regards.

[NSSF Uganda @nssfug]

@ninakarungi256 Alright please.kind regards.

[NSSF Uganda @nssfug]

Hello @ninakarungi256, we would like to advise that bank deposits can only be made through Stanbic Bank, which is affiliated with the SmartLife account. Please find the details below:
Bank: Stanbic Bank Uganda Ltd
Branch: Corporate Branch
Account Name: National Social Security Fund Uganda
Swift Code: SBICUGKX
Account Number: 9030024449067
Reference: Goal Name - SmartLife Number (e.g. Land, SmartLife account - SL0123456789
regards.