@British_Airways The terms are what they are . Unhappy with the difficulty to find customer service, misinformation , wasted time ( hours ) on hold , and general lack of information that staff have. Took a month to get an explanation after trying numerous times !
@British_Airways after being a loyal gold member for years, unceremoniously dropped to silver. Disappointed with the poor customer service and misdirection. Staff have no training how to triage or direct calls. numerous hours wasted on holds. switching airlines
@British_Airways after being a loyal gold member for years, unceremoniously dropped to silver. Disappointed with the poor customer service and misdirection. Staff have no training how to triage or direct calls. numerous hours wasted on holds. switching airlines