Åsa Nyström

VP of Customer Advocacy @buffer (she/her)

[Åsa Nyström @nystroms]

testing testing testing

[Åsa Nyström @nystroms]

Asynchronous communication tools are essential in the modern workplace, especially for remote companies. We're loving Loom for collaboration, replacing long text with more efficient and personal video discussions.

[Åsa Nyström @nystroms]

@borowis We are huge fans!

[Åsa Nyström @nystroms]

Thinking about moving on from Zendesk and finding a new tool for our Customer Advocacy team at Buffer. Do you have any recommendations for a customer messaging/customer support tool? Has anyone used Crisp or Front?

[Åsa Nyström @nystroms]

@ryandemetz We have used HelpScout in the past, and we love their product and team. Just looking into all the alternatives out there.

[Åsa Nyström @nystroms]

@Ant0ine_Gt @crisp_im Thank you! Maybe we could connect over zoom in the next few weeks? Do you have a calendly link?

[Åsa Nyström @nystroms]

@rdutel Awesome to hear :) How long have you used Crisp?

[Åsa Nyström @nystroms]

@joelgascoigne @holgermu Agreed, customer service professionals should have the same opportunity as other team members to disconnect over the Holidays. Saying that we can do a better job sharing our response times and setting clearer expectations for our customers! This week our response time is 1.7h 😊

[Åsa Nyström @nystroms]

Another reason to use Buffer! Try out our new feature where you can curate ideas and inspiration in one place and then share when you’re ready 🙌

[Buffer @buffer]

Introducing Ideas, the latest feature from Buffer. 💡

Capture and store your great ideas whenever they come to you. Tweak them until they’re ready. Drop them straight into your Buffer queue.

Get started now ✨ https://t.co/6z89WwDu8C

[Åsa Nyström @nystroms]

@altChamberlin @buffer Sorry about that, Sarah, this new feature is coming very soon. If you are interested, I am sure you could be part of the beta group cc @Marochko @juliabreathes 💜

[Åsa Nyström @nystroms]

@redman iCloud 🙌

[Åsa Nyström @nystroms]

Wooo!

[Michael Eckstein 😁 @Mike_Eck]

New TikTok integration has arrived! Schedule content direct from @buffer to TikTok. Check it out: https://t.co/cUDORzzY0l

[Åsa Nyström @nystroms]

@Marochko @buffer You’re such an incredible PM and teamie 🥳 Looking forward to another year working together and hopefully more in person meet-ups ♥️

[Buffer @buffer]

It’s been nearly two years since we’ve had a four-day workweek. 🎉

Here’s a collection of our learnings ⬇️

[Buffer @buffer]

Introducing a new free tool for small business owners: Start Page. 👋

A Start Page is a simple, beautiful, mobile-friendly landing page that you can build in minutes, update in seconds, and share anywhere. #StartPagebyBuffer

Build your page for free: https://t.co/Tu8EAxAazz

[Buffer @buffer]

Transparency is one of our core values.🔍 We’ve found that it builds trust, holds us accountable, and can push our industry forward. Since 2013, we’ve shared our formula-based approach to compensation, including our salaries. #EqualPayDay2021 #EqualPayDay https://t.co/RFKrRsSrw6

[Tyler ✌️ @twanlass]

We're hiring Product Designers to join our fully remote team @buffer!

Help us iterate and improve upon the foundation we’ve built as well as imagine what’s next.

More details + application link 👇
https://t.co/NJVaOXkYbj

My DMs open. RTs *greatly* appreciated 🙏 🙇🏻‍♂️

[Julie Zhuo @joulee]

Seven incredibly non-intuitive things about growing your career, a thread 👇

[Åsa Nyström @nystroms]

Buffer’s new engagement tool is officially out in the wild today! Learn more at https://t.co/H5Q0bQejJH 🚀

[Buffer @buffer]

It's official –  we’ve expanded Buffer to include a set of engagement features to help small businesses build a community of loyal followers. Our newest engagement tool is available to anyone with a Buffer subscription or trial! 🎉

Get started now: https://t.co/Xvd4FciR1T

[Åsa Nyström @nystroms]

@mercenator @joelgascoigne @jeancarl Everyone on the CS team works a 4-day block & has the same days off every week to make sure we have the same ability to disengage and recharge! Being customer-facing doesn't mean we can't participate in company initiatives like these, it just means we need to plan a bit more.