Mudi Obor

Working with Enterprises to Engage with Customers in Real Time |

[Mudi Obor @o_mudi]

Omnichannel banking: meaning, examples, benefits, and challenges https://t.co/XHWnZORMGr

[Coconut Software @CoconutSoftware]

With a recent $1.75 million in funding, we're even better positioned to help bring our FinServ clients into the future while investing in future growth.

Thanks to @CIBCInnovation for your support! #FinServ #GrowthCapital
https://t.co/ZTdzG7XyrD

[Coconut Software @CoconutSoftware]

Using #NPS to measure #CustomerLoyalty and satisfaction? There’s a new metric in town. Watch our webinar to discover more about #CES, and how financial experts are using it to boost sales.
https://t.co/3BJIGCLiJT

[Coconut Software @CoconutSoftware]

Boomers may be older, but they aren’t OLD. Discover the truth behind the top 3 myths about #BabyBoomers and #Millennials, and what you can do to enhance the banking experience for everyone. #TipTuesday
https://t.co/Yhk9OyTfVW

[Mudi Obor @o_mudi]

How to attract and retain the millennial customer https://t.co/2TIlbPm2pW via @CoconutSoftware

[Coconut Software @CoconutSoftware]

Increasing sales of your business products are great, but how successful are increased sales if customer churn rises with them?
Implementing an appointment management tool is one way you can increase #CustomerOnboarding in your organization.
https://t.co/aYLcE2kHko

[Coconut Software @CoconutSoftware]

There is a big difference between a walk-in and a scheduled appointment in terms of revenue generation.
Do you schedule appointments in order to increase revenue generation in your organization? #CustomerExperience #DigitalTransformation
https://t.co/6pDtWeQKWw

[Coconut Software @CoconutSoftware]

How is your organization measuring where new opportunities are being generated from? If you’re not tracking the CTAs used in your marketing campaigns then you can’t measure the impact of your efforts. #DigitalTransformation #MarketingAnalytics
https://t.co/8BZfnAblFB

[Coconut Software @CoconutSoftware]

Your organization’s branding is its public representation. Does your organization ensure that third-party partners can support your branding guidelines in order to create a cohesive #CustomerExperience? #CustomBranding #DigitalTransformation
https://t.co/pnUnoVxa6c

[Coconut Software @CoconutSoftware]

"With the increase in customer service expectations, if customers feel they are receiving a poor experience, they are finding it easier than ever to change service providers".
Is your organization providing real-time service that your customers desire?
https://t.co/8gHfKnkYTI

[Mudi Obor @o_mudi]

https://t.co/bYv7ETOC0Q

[Coconut Software @CoconutSoftware]

Implementing new technology is a huge undertaking, and when the solution is customer-facing, you want the rollout to be as seamless as possible. Does your organization practice customer journey mapping before rolling out new technology solutions?
https://t.co/3NcZwDxy9M

[Coconut Software @CoconutSoftware]

You want to ensure that, once implemented, your new tech solution delivers measurable results against your organization's KPIs.
Do you take advantage of the benefits that come with setting benchmarks for new #TechnologyImplementations?
https://t.co/8JTsQiEPP9

[Mudi Obor @o_mudi]

Digital strategy: The four fights you have to win https://t.co/UGkkzqkboi via @McKQuarterly

[Coconut Software @CoconutSoftware]

If your scheduling solution cannot integrate with your business CRM, you are placing yourself at risk of slowing down operational processes. Is your organization experiencing the benefits of integrating your scheduling solution with your businesses CRM?
https://t.co/U03IzUYYIe

[Coconut Software @CoconutSoftware]

“Over 70% of #financialinstitutions globally placed “improving the customer experience” as one of their top 3 strategic priorities.”
What has your organization done to enhance its #customerexperience and keep up with the future of the #banking industry?
https://t.co/P3ennfVCOu

[Mudi Obor @o_mudi]

73% of customers say that valuing their time is the most important thing a company can do. Does your organization value its customers time by offering real-time, self-service channels? #customerexperience #digitaltransformation #digitalinnovation

[Coconut Software @CoconutSoftware]

Consumers want to interact with your financial institution where, when, and how they want. Other organizations within your industry have begun to digitize their customer-facing channels to enhance the #CustomerExperience, so what is stopping you?
https://t.co/i6NOLws5ai

[Mudi Obor @o_mudi]

Your process for implementing new tech can have a significant impact on your desired results. Does your organization take advantage of the benefits that come with investing in a training program for new solutions? #DigitalTransformation

[Coconut Software @CoconutSoftware]

It is a lot of effort to successfully implement a new technology solution. Does your organization invest in a training program to ensure you are getting optimal functionality out of your new implementation? #TechnologyImplementation #DigitalTransformation
https://t.co/Elx3v09J6f

[Mudi Obor @o_mudi]

How to Succeed in Mobile Banking Like Bank of America https://t.co/kyhZouM5fu via @FinancialBrand

[Mudi Obor @o_mudi]

Digital CX Now The Ultimate Factor In The Fate of Banking Brands https://t.co/NfcHTmO1EW via @FinancialBrand