Dear Nigerians, I need you to help me get @MTNNG attention as every means we have tried has failed. Help me repost as many times as possible.
Six days ago, my household purchased MTN fibre X because the remote job my sister got requested for a fibre network and specifically running at 300mbps. This was a criteria for getting the job which was to start on Monday, 7th of September, 2026.
MTN sent an installer to my house and after installation, the guy confirmed it was working and running on 50mbps, we immediately corrected him that we paid for the premium plan, a hundred thousand naira, which is 300mbps, while the basic plan (50mbps) is 30 thousand naira.
He simply said, that's a back end problem, my job here is done.
Since Last week Saturday till now MTN has refused to do anything about it. We have called their care line over 300 times and have sent series of emails. We have sent several messages here on X per their request, yet they leave us hanging the moment we send the details they need with no tangible solution or response.
One week has gone out of a one month plan my sister has been unable to use. I beg MTN To either refund us, or fix this situation and the data must start counting from when it was fixed.
MTN at this point send your installer to come and take the router away, the same way you sent them to install it. @MTNNG@fccpcnigeria@NgComCommission
WE NEED YOUR HELP WITH PUBLICITY; THIS IS NO LONGER AN OUTCRY FOR ONE.
🔗Fill this and share with everyone you know https://t.co/GmkUG3vSOl (Our immediate goal is at least 10,000 signatures on the petition).
My original outcry was about ONE experience; my own experience with MTN and the depletion of my data allocation however the responses that followed opened the door to numerous other subscribers sharing concerns about their own experiences and that changed everything.
We are no longer seeking answers only for ONE. We are seeking to properly examine these concerns and demand accountability for ALL subscribers whose experiences are supported by evidence but we cannot do this effectively without you.
We need you to help us push this everywhere you can on X, WhatsApp, Facebook, Instagram, TikTok, your communities, groups and every legitimate publicity channel available to you.
Those signatures will demonstrate the breadth of public concern and strengthen our collective call for proper investigation and accountability.
We also need as much firsthand evidence as possible. If you have experienced unusual, unexplained or disputed MTN data depletion, please submit your details and supporting evidence through the evidence form.
PLEASE NOTE: Nobody needs to pay anything on the petition page. If you see an option asking for payment, DO NOT PAY. Simply choose the option to SHARE the petition.
We are not asking anyone to make allegations they cannot support. We are asking people to speak from their own experience, provide evidence where available, and help us establish the facts.
Now, let’s come together and demand answers for ALL.
10,000 signatures.
As much evidence as possible.
As much legitimate publicity as possible.
LETS DO THIS AS 1️⃣
You have free will and one very important use of that free will in this matter is your decision to speak up.
Filling this form is not just about telling us your individual experience. It gives us the ability to collate experiences, identify patterns and speak collectively, rather than each person standing alone with an individual complaint.
We cannot build a strong collective argument from assumptions.
We need your facts.
We need your evidence.
We need your voice.
If you have experienced unusual, unexplained or excessive depletion of your MTN data, please exercise your free will and fill the form.
Your individual experience could be the evidence that strengthens our collective position.
One voice can be dismissed as an isolated complaint. A properly documented collective voice demands attention.
The choice is yours.
Use your free will.
Fill the form.
Speak with us.
Fill and share with everyone you know shares in the experience https://t.co/AI3rYkJGqO
Dear @MTNNG , it is with a heart filled with joy I use to inform you that you have until 11:59pm Monday, 31st of August to duly respond to my comprehensive well broken down mail with a duly comprehensive report and review 🤝
Pre-primary and primary school I was always top 2, 3rd once(the class teacher was bought). Come Jss1, third term I was 6th, and I cried like I lost someone. I was super scared to go home. 😂
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