Startup lesson #1: Building the company is easy. Getting your business banking fully operational is the real boss fight. π
@AxisBank β 9 days since our escalation. Still loadingβ¦
@AxisBank@RBI β what kind of banking experience is this for a startup @Ogxstudio ?
We opened a current account for our startup, but faced delays, repeated communication gaps, and issues getting Corporate Internet Banking activated. After multiple follow-ups and a director personally visiting the branch, the matter still wasnβt resolved.
We formally escalated the entire issue to Axis Bank senior management 9 days ago. Still no resolution or meaningful response.
If basic banking operations become this difficult for a startup, itβs worth asking: where does the responsibility for customer experience lie?