@VirginTrains 19:55 Picc-Euston: several disruptive passengers were escorted off and continued to be abusive on the platform. Train Manager Dan and BTP and platform staff dealt with the situation and the train left on time. Dan then made sure passengers were OK. Well done all.
@VirginTrains Took your 14:13 Crewe-Piccadilly Pendolino today, had a lovely smooth ride with excellent service and delicious coffee served by your charming staff.