On Sept 30, I bought a brand-new Hisense refrigerator from the South Arlington, TX Lowe’s. It was delivered on Oct 3 dead on arrival—it never cooled.
As a disabled veteran living on a fixed income, losing $380 in groceries isn’t an inconvenience; it wipes out my entire food budget for the month. Today, I am living out of an Igloo cooler filled with cold cuts and whatever scraps I can afford.
When I called customer support, Lowe’s washed their hands of it and told me to deal with Hisense. Hisense went completely silent. When I called the South Arlington store to speak with a manager, I was left on hold for 30 minutes before
Taking someone’s money, dumping a broken 200-pound appliance in their home, and passing the buck while a disabled veteran lives out of a plastic ice chest isn’t customer service—it’s theft.
Fix this. Replace the unit immediately and reimburse the food spoilage.
@Lowes @LowesExecutives @Hisense_USA #ConsumerProtection #Lowes #VeteransFirst #ConsumerAlert