Online Carpets

A huge range of Carpets, Vinyl Flooring, Laminate, Artificial Grass and Accessories. With FREE SAMPLES and Fast Delivery. Contact us on the link below!

[Online Carpets @OnlineCarpets]

@SamsaraLosingIt We're sorry to hear about this issue. This is not the experience we want for our customers.

It seems like the envelope was damaged in transit, and the samples have unfortunately fallen out.

Please DM us your order details, and we'll get this sorted for you

Best,
Jordan

[Online Carpets @OnlineCarpets]

@cameowilts Thank you reaching out! 

Due to our prices already highly discounted, we don't have any discount codes running at the moment.

Please just contact us again if you have any further questions.

Kind Regards
Abbie
Online Carpets 😊

[Online Carpets @OnlineCarpets]

@Introvert_Head Hi @Introvert_Head!

Thanks for reaching out!

Please DM us with the delivery postcode and contact name used for the previous order and we'll see what we can find out.

Please just contact us again if there's anything else we can help with!

Kind Regards
Abbie
Online Carpets 😊

[Online Carpets @OnlineCarpets]

@Lucyanne05 Hi Lucy,

I do apologise that you have had a poor experience with us. It is never our intention to disappoint our valued customers.

If you would like us to look into your order, please DM us your order number and we will take a look for you.

[Online Carpets @OnlineCarpets]

@Lucyanne05 Hi Lucy,

[Online Carpets @OnlineCarpets]

@AyshamoosaI Hi Aysha

I do apologise that you have had a poor experience with us. It is never our intention to disappoint our valued customers.

If you would like us to look into your order, please DM us your order number and we will take a look for you.

[Online Carpets @OnlineCarpets]

@ryan_dyer2010 Hi Ryan,

We are sorry to hear about your poor experience with us.

Please send us a private message with your order details, and we will be able to pass your information to our Customer Services team.

Kind Regards

[Online Carpets @OnlineCarpets]

@BexShelbs Hello,

We are very sorry to hear you have experienced an issue with one of our deliveries. Please send us a DM with your order details and we will investigate and evidence what has happened asap for you.

Kind regards,
​Online Carpets

[Online Carpets @OnlineCarpets]

@TracyAnneMcVei1 Good Morning,

We are very sorry to hear this, please contact us directly with your order details and we will be sure to look into this for you.

We have a dedicated Customer Care team who aim to resolve all concerns positively.

Kind Regards
Kerry
Online Carpets

[Online Carpets @OnlineCarpets]

@DavidAdey1 Hello 
​
​I have checked this for you and I can see our customer care team are discussing this with the customer directly.  We hope to resolve the matter as quickly as possible. 
​
​Please don't hesitate to contact us if you require any further assistance. 
​
​Kind Regards, Susan

[Online Carpets @OnlineCarpets]

@chucky83719947 Hello,

We are very sorry your order has been delayed due to vehicle breakdown, if you could please send us your order details via message we would like to investigate and ensure that we have done everything we can for you.

Kind regards,

Online Carpets

[Online Carpets @OnlineCarpets]

@MrsWinterburn Good Morning 
​I am very sorry to hear you're having delivery issues, can you private message us some further details so we can investigate this further for you?
We hope to resolve this matter as quickly as possible for you.
Regards, Susan.

[Online Carpets @OnlineCarpets]

@lifechooser @Trustpilot Hi Richard!

We cannot speak for the company highlighted in your screenshot, but please buy with us as we aim to please and earn great honest feedback 😀

Kind Regards,
​Online Carpets

[Online Carpets @OnlineCarpets]

@Kristia99380784 Hello 
​I am very sorry to hear you are unhappy with your order. 
Can you please advise us further of some order details such as postcode or order number via direct message? ​We would really like to look into this for you. 
​Kind Regards, Susan

[Online Carpets @OnlineCarpets]

Thanks David & Marion for sending in a great picture of your Home Counties Heathers 50oz Carpet! Made in the UK... https://t.co/oRLvKuGTik

[Online Carpets @OnlineCarpets]

@Jackalaar_ Hello Jackalaar,
​We have been corresponding with you via email and have offered to assist you further with this issue.
​We apologise again for any issues caused by this and await your response.
​Kind Regards, Online carpets

[Online Carpets @OnlineCarpets]

@J0rdanCastle Hello,

Thank you for your patience while we investigated your delivery.

​I have responded to your private message and your email.
​
​We apologise for any issues caused by this unintended delay.
​
Kind Regards, Susan

[Online Carpets @OnlineCarpets]

@J0rdanCastle Hello! Our delivery timescales are 1-2 working days, we can provide the courier with a preferred date of delivery once the order has been dispatched. Please don't hesitate to contact us if you require any further assistance, Susan

[Online Carpets @OnlineCarpets]

@MaryMRobin Hello,

We are extremely sorry to hear about this experience, please message us your order details and we will investigate and contact you asap. You are welcome to give us a call for immediate support.

Kind Regards,
​
Online Carpets

[Online Carpets @OnlineCarpets]

@MrH1987 Hello Rich,

We dont currently offer the options of Clearpay for Online Carpets im afraid. However, we do offer the option to pay over 3 payments on PayPal and we do have Klarna coming soon.

Kind regards
Ashley