@MTN180@MTNNG@MTNNG What exactly is the cause of this outage, what is the expected resolution time, and when will the investigation into affected customers begin?
I’m asking for a clear update on the service I paid for, not a generic response about applicable service guidelines.
@MTN180@MTNNG@MTNNG I got the 5G ODU on the 3rd and was only able to use the service for about 3 days before the network became unavailable. It’s now been unavailable for another 3 days, during which I’ve had to pay another provider just to stay connected.
@MTNNG@MTNNG What is the reason for this prolonged outage, and what compensation or extension will be given for the days I was unable to use the service I paid for?
@MTNNG@MTNNG I paid for this service expecting reliable internet, but I’ve barely been able to use it. I’m now having to subscribe to another network provider just to stay connected.