OutstandingSolutions

Helping East African teams grow & deliver excellence 🚀 Training | Recruitment | Team Building | Quality Checks | Project Management 📍 🇹🇿 🇷🇼

[OutstandingSolutions @OutstandingSoln]

https://t.co/vRe2UhEk7x

[OutstandingSolutions @OutstandingSoln]

Ready to level up your team’s culture? 📩 DM us "TEAM" to book your custom experience!

#TeamBuilding #BrusselsAirlines #PowerValues #LeadershipDevelopment #WorkCulture #TeamworkMakesTheDreamWork

[Ignatius R. Kabagambe @KabagambeI]

INSIGHTS FROM THE INAUGURAL CX LEADERSHIP DIALOGUE

At the inaugural CX Leadership Dialogue held on Thursday night at Mövenpick Kigali, the Chief Guest, Irene Murerwa, Chief Tourism Officer at RDB, shared heartfelt and candid insights in an off-the-cuff address that deeply resonated with the audience.

Join GSI twimakaze umucu wo gutanga feedback ku mitangire ya serivise mu Rwanda 👇🏾

https://t.co/0tZt1RuPjw

[OutstandingSolutions @OutstandingSoln]

Proudly wearing our yellow today -a colour that symbolizes boldness, energy and the confidence we bring to every experience we create. 💛✨
#TeamOutstanding #BoldInYellow

[OutstandingSolutions @OutstandingSoln]

We wrapped up our “Feedback for a Growth Mindset” workshop, and one truth stood out:
Our upbringing shapes how we give and receive feedback.

💛 Feedback isn’t an attack. It’s a gift.

What part of your culture makes feedback hard?

[OutstandingSolutions @OutstandingSoln]

Customer service week: The roses, the selfies, and the reality check https://t.co/2psmBmmMJ9

[OutstandingSolutions @OutstandingSoln]

Question for you:
What’s one thing you believe makes “impossible” customer situations turn into “mission possible” moments?

Drop your thoughts in the comments 👇 — let’s learn from each other!

#CustomerServiceWeek #MissionPossible #CustomerExperience #CXMatters #VoiceOfCXAfrica

[OutstandingSolutions @OutstandingSoln]

We recently concluded our steps of service for restaurant here in Kigali. This what one of our participant had to say.

[OutstandingSolutions @OutstandingSoln]

Still can’t believe we pulled off our BIGGEST team-building ever — 300+ women from 10am to 4:30pm! 💪🏾 Truly, do something that scares you… the growth is real.

#TeamBuilding #OutstandingSolutions

[The New Times (Sports) @TimesSportRW]

OPINION:

"UCI 2025 is here! Now let’s show the world Rwanda’s heart"

✍️: Laura Minde

https://t.co/Ezin7fZqb3

[OutstandingSolutions @OutstandingSoln]

Most service failures come from poor communication—not bad intentions.
Active listening is the game-changer:
🔑 Paraphrase to confirm
🔑 Ask clarifying questions
🔑 Summarize next steps
Great service = listening better, not talking more.

[OutstandingSolutions @OutstandingSoln]

https://t.co/4zoJewz463

[OutstandingSolutions @OutstandingSoln]

We’re going live to unpack why vague answers, no follow-up, and defensive communication are hurting customer care in your business - and what we can do about it.
👉 Don’t miss this conversation on effective communication in customer care.
Friday 5th 2025 | 🕒 11am CAT or 12pm EAT

[OutstandingSolutions @OutstandingSoln]

Ready to train your team to deliver proactive, memorable customer care?
WhatsApp: [phone], Kigali Call Line: [phone] to book your Customer Care Training and transform your service experience.
Because the best service? Customers never have to ask.

[OutstandingSolutions @OutstandingSoln]

Clouds constantly shift and evolve—never stuck, never static. Just like us. Embrace your growth, even when it looks unclear. Beauty is found in the becoming. ✨ #SelfDevelopment #GrowthMindset #CloudsAndClarity

[OutstandingSolutions @OutstandingSoln]

🚀 We’ve gone live! 🌍 Outstanding Solutions Afrika now connects 🇹🇿 Tanzania & 🇷🇼 Rwanda on one platform: https://t.co/K6OYigbwwJ

Explore our services in hospitality, training & business solutions. Let’s create impact together! 💡

#OutstandingSolutionsAfrika #ServiceExcellence

[OutstandingSolutions @OutstandingSoln]

Working by the poolside at Great Heights Kigali, this t-shirt caught my eye: 'Hospitality is a work of heart' ❤️. Couldn’t resist snapping a pic! We’re now in Kigali—call [phone] to discuss your hospitality & customer care needs. #WorkOfHeart #AccorKigali

[OutstandingSolutions @OutstandingSoln]

One unhappy customer can become your biggest supporter—if you handle them right.
Let us train your team to:
✅ Listen with heart
✅ Apologize with sincerity
✅ Solve with care
Let every complaint be a chance to grow.
📞 WhatsApp: [phone]

[OutstandingSolutions @OutstandingSoln]

@NewTimesRwanda Start with building a customer centric culture https://t.co/d7XQW7Qxmf

[OutstandingSolutions @OutstandingSoln]

Throwback to April 3rd with the incredible team at Enza Zaden!
A day full of energy, laughter, and unlocking creativity through teamwork. From solving puzzles to improving communication, we tackled every challenge together.
Here’s to building stronger teams.