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@CostaCoffee Dear Costa... Your Newquay branch has been so cold for the last couple of hours... it’s triggering my ASTHMA?!?!? Are you trying to kill off customers? #compclaiminmaking
Anger and aggression sometimes seem to be protective because they bring energy to bear on a particular situation, but that energy is blind. It takes a calm mind to be able to consider things from different angles and points of view.