@virginmedia I do this and then you can’t help me and tell me to phone anyway!! Got to be the worst customer service I have ever experienced. What a joke of a company.
@virginmedia Absolutely shocking service to an existing customer. Moved home on the 5th July and had to wait to have my new wifi installed on the 13th July. The engineer didn’t turn up on the 13th and after numerous calls and broken promises, no one reattended or even called back
I am now sitting here 5 weeks in still with no wifi and no call backs. All I get from the call centre is ‘someone will call you back within the hour’ which they don’t! Disgusting customer service.
I then had to wait until today (29th July) for my new appointment. Once again I took the day off work and the engineer has said that I weren’t home!! No phone call, nothing.
@helptobuy We have been trying to get in contact with you for weeks with no response and hours on hold! We paid for our pack 7 weeks ago and we haven’t received anything! Please get back to us as this is the only thing stalling our move! Thanks
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