PaolaUccellari

CEO at Young Roots, but not tweeting for them here. Mainly tweeting unresponsive customer relations depts. Rarely express any views.

[PaolaUccellari @PaolaUccellari]

We did it!! My mum and her aunt have been upgraded to half board!! Thanks so so much for the amazing support and advice - has been incredible to “meet” so many kind and generous and clever people. People power won!! Will be telling them to eat LOADS!!

[PaolaUccellari @PaolaUccellari]

@ThomasCookUK @WhichUK @CitizensAdvice @zoewoodguardian @MartinSLewis We did it!! My mum and her aunt have been upgraded to half board!! Thanks so so much for the amazing support and advice - has been incredible to “meet” so many kind and generous and clever people. People power won!! Will be telling them to eat LOADS!!

[PaolaUccellari @PaolaUccellari]

.@ThomasCookUK my vulnerable mum in her 70s phoned your agent & asked to book a holiday half board. She paid the price we’d seen online for half board. She’s arrived & been told your agent booked b&b & she must pay £100pn for dinner.

[PaolaUccellari @PaolaUccellari]

@ThomasCookUK @WhichUK @CitizensAdvice @zoewoodguardian @MartinSLewis are you able to help at all please?

[I’M FINE 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧😸🐶💚🤍💜 @Lynette55]

@ThomasCookUK this is very poor customer service especially for older ladies. You’ve admitted it’s your mistake. Do the right thing by them.

[Beth Southern 🇪🇺 @Bethan_Southern]

@PaolaUccellari @ThomasCookUK We won’t be using @ThomasCookUK again now. No faith that they will help if needed, even if it’s their error.

[Claire @barnst0rmer]

@PaolaUccellari @ThomasCookUK @SimonCalder is there any help you can offer this lady and her relatives?

[lisa duffill @lisajean83]

@PaolaUccellari @ThomasCookUK Came across this post and really hope it can be resolved. @thismorning can you help at all please

[Laura Byrne @Lauralouise81]

@PaolaUccellari @ThomasCookUK @BBCWatchdog disgusting treatment of a vulnerable customer @ThomasCookUK!!

[Rachel Lyall @Mrs_R_Lyall]

@PaolaUccellari @ThomasCookUK This is such poor customer service! Looking at holidays and now know to stay well clear of Thomas Cook.

[Melissa @MelissaK_68]

@PaolaUccellari @ThomasCookUK Disgusting service from #ThomasCook .. if this isn't resolved I will not be using their services in future!

[Pamela Cameron Thomas 🙏Luke 8:17 @PamelaT26910857]

@PaolaUccellari @ThomasCookUK @ThomasCookUK this is a terrible way to treat your customers elderly and disabled. Seen this lady's plea fir help on FB shared on all accounts.

[Emma Phillips @EmmaPhi23354235]

@PaolaUccellari @ThomasCookUK @ThomasCookUK do the right thing- these two ladies are elderly and vulnerable your treatment of them is disgraceful, you admitted it was your fault yet you continue to do nothing. Shame on you, appalling behaviour from a company we are supposed to trust.

[T.H @TPINKGM]

@PaolaUccellari @ThomasCookUK @ThomasCookUK you record your phone calls for a reason. You have checked the recording and a mistake was made by your agent. Please resolve this asap. Is it ok to leave 2 elderly ladies in this situation? Do the right thing, before you lose a lot of customers, including myself.

[Cath Thom @CathThom8]

@PaolaUccellari @ThomasCookUK @ThomasCookUK disgusting behavior by a supposedly reputable company. Do the right thing

[Jen Bloomer @trolliepie]

@PaolaUccellari @ThomasCookUK Absolutely disgusting to read this! What about @RipOffBritain or @BBCWatchdog . I hope you get help, this is appalling, leaving 2 vulnerable ladies like this!

[Lisa Callander-Bone @LJCalBo]

@PaolaUccellari @ThomasCookUK I saw your concerned post on Facebook and was horrified to hear that despite Thomas Cook acknowledging it was their fault, they won’t do anything about it. It’s not even as though she can travel elsewhere for meals. Awful treatment of a vulnerable senior.

[Trickyc @Trickyc5]

@PaolaUccellari @ThomasCookUK Very poorly handled by a huge company who admit their employee's mistake but take no responsibility for the outcome, blaming an elderly lady, who put her trust in them, fur not checking their homework. Customers should shop elsewhere.

[Martin Hayes | US Stock Analyst @foarctwales]

Please can you support these two senior ladies @helenhayes_ one of them is your constituent and @ThomasCookUK is failing to help them despite the error being theirs. @DamianHinds

[carol phillips @sunbeambum]

@ThomasCookCares this is NOT very good customer care! The ladies are 70 and 80 and seeing that it is a "clerical error" they should be treated fairly!

[Tess Brooker @tessbrooker1]

@PaolaUccellari @ThomasCookUK @ThomasCookUK you even listen to the phone call and admitted it was YOUR error. You now need to act to take responsibility for it!

[Martin Hayes | US Stock Analyst @foarctwales]

@DamianHinds will you please intervene on your constituents behalf. Two senior ladies have been badly let down by @ThomasCookUK and need support as a matter of urgency.