@virginmedia My accounts only in arrears based off the new increased payment. I’m unable to make payment until Friday, and need my internet for work. What can be arranged to help me?
@virginmedia Plus I can’t call to speak to anyone because the robot just sends my a link to pay rather than putting me through to an agent. Hence my request to speak through online chat.
@virginmedia You’re missing my point. I would be more than happy to continue my service if a better price was negotiated. I’m a working man and I don’t have hours to be waiting to get through to you. I shouldn’t pay more due to a lack of staffing.
@virginmedia Yes, which I’m not currently willing to pay my bill. I tried getting through to sort my renewal numerous times during the renewal period. The only time I got through they told me to get back in contact the day my contract ends. I tried and waited over an hour and got cut off.
@virginmedia I would like someone to contact me asap. I’m sick of spending my hours dealing with your company. I submitted a complaint through the website and doesn’t even look like it’s gone through. I want a call or webchat
@virginmedia I tried calling up a month ago prior to the renewal, I even have a message on WhatsApp stating it was too early to discuss my renewal. I was told to call back august 3rd lmao. So I am absolutely not paying this months bill
@virginmedia I need someone to contact now. I’ve tried for over 4 hours over the course of the past few weeks trying to get through to switch providers. I try again today now you’re trying to force me to pay my outstanding bill instead of putting me through to an agent
@virginmedia That doesn’t solve my issue does it? I’m happy to pay the previous months bill but you’re trying to bill me for this months bill alongside the outstanding. I’m not paying this months bill because I wanted to disconnect before it renewed but can’t get through