Lisa Pataky, DPT,SCS

Head physio OTE 🏀::Sports Clinical Specialist::World Traveler::DUKE alum::Always trying to learn & get better to help others move better

[Lisa Pataky, DPT,SCS @Pataky3]

Oh @AmericanAir you never cease to disappoint. First time flying in over a year and of course the flight is delayed over an hour. What else is new

[Lisa Pataky, DPT,SCS @Pataky3]

@PTPintcast [email protected]

[Lisa Pataky, DPT,SCS @Pataky3]

Two delayed flights and now this on an 8.5 hour international flight. Not a great day to be flying @Delta

[Lisa Pataky, DPT,SCS @Pataky3]

@KLM I’ve just sent thank you

[Lisa Pataky, DPT,SCS @Pataky3]

@KLM awful airline and customer service. Changing someone’s seat they paid for on a 9 hour flight for no reason and then saying “there’s nothing we can do”. If you can change my seat without my permission you can fix it.

[Lisa Pataky, DPT,SCS @Pataky3]

@KLM Especially as a skyteam elite member

[Lisa Pataky, DPT,SCS @Pataky3]

@KLM It’s not about the refund. Sitting in a regular seat versus an emergency exit row for 9 hours is a huge difference. Taking someone out of that seat is ridiculous and your stock answer from all customer service makes it worse. Do better

[Lisa Pataky, DPT,SCS @Pataky3]

@klm terrible customer service. Just changing someones seat on a 9 hour flight when they paid extra for it, then you say there’s “nothing you can do”
There’s always something you can do

[Lisa Pataky, DPT,SCS @Pataky3]

@therealholliday Okkk 👀👀

[Lisa Pataky, DPT,SCS @Pataky3]

@AmericanAir strikes again. 4 months of flying @Delta and not one delayed flight, first flight back on @AmericanAir and of course it’s delayed and the gate agent taking it out on the passengers #somethingsneverchange

[American Academy of Sports Physical Therapy @aaspt_apta]

The Effect of Age Related Factors on Shoulder Injuries was 🔥#AMSCindy2021

[Lisa Pataky, DPT,SCS @Pataky3]

@tomdenninger @AmericanAir @united @Delta @UnitedAirlines_ 🤦🏼‍♀️🤬

[Lisa Pataky, DPT,SCS @Pataky3]

Another day, another delayed flight with @AmericanAir Doesn’t matter how much status you have if you can never get home. Can’t wait to switch to @Delta soon!

[Lisa Pataky, DPT,SCS @Pataky3]

@tomdenninger @AmericanAir @united @Delta @UnitedAirlines_ Hahah exactly! You’d think that when you fly 100,000 miles a year and spend over $10,000 they could spare a few thousand miles in good faith. Guess that’s too much to ask @AmericanAir to do

[Lisa Pataky, DPT,SCS @Pataky3]

@tomdenninger @AmericanAir @united Last trip I sat in DFW for 10+ hours. 3 flights cancelled and final one delayed 2 hours. Nothing from @AmericanAir. The best was when they denied me boarding for no reason saying I couldn’t transit through a country I could then tried to blame it on me and charge me for it

[Lisa Pataky, DPT,SCS @Pataky3]

@AmericanAir Good deflection....making my decision to switch to Delta even easier

[Lisa Pataky, DPT,SCS @Pataky3]

@AmericanAir Right. Cause why give out miles which has no affect on your company but makes your customers feel appreciated, when you can just do nothing and add to their annoyance. Really good company policy

[Lisa Pataky, DPT,SCS @Pataky3]

@AmericanAir Well when I sat in DFW airport for 10 hours having flight after flight delayed or cancelled your company offered nothing so I’m not sure how long one needs to be delayed for your customer service team to think it’s worth compensating or offering a resolution

[Lisa Pataky, DPT,SCS @Pataky3]

@AmericanAir Are you? Delta automatically gave me miles for a delayed flight and I don’t even have status on their airline. I’m EP with your airline and it’s never offered. I’ve spent a total of 12 hours over my last two trips just waiting on flights and nothing from American.