Instead of inspecting my bike, the service advisor, Pawan, asked where I purchased it. When I said RT Krishna, Singasandra, he refused to accept it, claiming it's a "rule" that a bike can only be serviced at the dealership where it was purchased.
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I immediately contacted RT Krishna, and they confirmed there is no such rule. They even escalated the issue to Area Manager Rohan, but there was still no resolution. I've already completed my 2nd & 3rd services at Delhi, without any issue. Is this how Hero treats its customers?
@HeroMotoCorp I had a very disappointing experience at Sai Premia Service Centre, Nagarbhavi, Bengaluru. I visited with my Hero Xpulse 210 for issues like hard gear shifting, engine cut-off at higher speeds, front brake problems, vibrations, and wheel balancing.
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