@harshamjty Here I can't understand if the second executive should say more or the same resolution as the previous agent but they are decreasing it i can't understand the logic behind it
@harshamjty 7) your support executive does not have a coordinator in between them
Already one supervisor tried to convince me with 128 refund and 128 coupon and for the same issue other agents are coming up and saying they will refund of 128 and coupon of 40
@harshamjty 5) your support executive gave me a refund for the order without my permission who had said to your support executive to refund me
6) your support executive had directly closed my chat without informing ( Is this a professional without asking the further assistance how can she)
@harshamjty 4) your support supervisor had promised me that without resolving my issues they won't touch the status of the order but who had marked the order as delivered when I cleared got a promise from swiggy of not changing the order status
@harshamjty 3) your delivery partner was asking me to come beside the street to take the order i said my owner locked my gate and I couldn't come out of the building and requested him to get the order at least till the gate but he went off is swiggy afraid of street dogs very dissatisfied
@harshamjty Swiggy did not accept my request of giving the same delivery person
2) i had received my second order on time but the first order which I had placed at 11:34pm was delayed by 1hr finally here comes the main issue with your delivery person who is afraid of dogs
@harshamjty This swiggy order was not delivered to me and i ordered at 11:34pm and in the app it is showing order delivered at 5:39 am (354 mins )
1) actually I ordered two pizzas from Pizza Hut (in 2 different orders) and i requested swiggy to assign the same delivery person for two orders
@SwiggyCares I asked your supervisor to send an email from swiggy stating you are unable to deliver the order because of a street dog as that is the original reason of not delivering the order to me can you send that