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@Jove2024@DIRECTVhelp@ItsOnATT@DIRECTV@ATT@UPS There I was thinking the text message and voicemail was to give me an apology, only to listen to the voicemail asking to discuss the returned and not found equipment. It's really horrible customer service and business management.
@DIRECTV I am an AT&T and Direct TV customer. I purchased the service on Jan 6. Direct TV has billed me $10 a month for a Genie DVR device that I do not have and returned in January. I spent 1hr and 40 mins on the phone with customer service and a supervisor named Arthur.
@Jove2024@DIRECTVhelp@ItsOnATT@DIRECTV@ATT@UPS Interestingly enough, I have a voicemail from @DIRECTVhelp Office of the President asking me to give them a call back to discuss the missing equipment. So they really do not have the equipment return process under control. 5 months later with no record of the equipment. Amazing.
@DIRECTVhelp@DIRECTVhelp@ItsOnATT@DIRECTV@ATT You guys are defrauding customers. I just talked to a @UPS store where I returned my unused cable box, only to find out that it common for AT&T and DirectTV to claim months later to not have received returned equipment. It's not just me.
@DIRECTVhelp@ItsOnATT@DIRECTV@ATT@UPS UPS advised me returned equipment is simple scanned and returned - not recorded or tracked. You guys know returns aren't tracked. Why aren't they tracked? Why are you making customers liable for your faulty policies?
@DIRECTVhelp@ItsOnATT@DIRECTV@ATT@UPS This explains why you guys @DIRECTVhelp@DIRECTV@ItsOnATT keep telling me that you can't cancel and remove the device from my bill despite knowing that the device has never been used, and will continue to bill me for an unused device. This is fraud - money scheme.
@DIRECTVhelp In addition to this mess, I was told I would be issued a $200 Visa for switching internet and cable providers. We never received it. So this entire experience has been a scam.
@DIRECTVhelp I have been billed since January 6th for a device that I do not have, never used and was returned to a UPS Store as advised over 5 months ago. This is unacceptable.
I want that device off of my account right now, I want a refund now, and I want this supervisor, Arthur AD347M held accountable for his lack of customer service.
@elonmusk Elon, I am confused. 1st let's be clear, I oppose all hate speech of any kind. However, it appears that you are being selective in what you "allow" as free speech. The N word states and other hateful language, but this you suspend for this? Please make it make sense.