Now that I am rested, I wanted to reply properly to this. Thank you Michelle. I appreciate the sentiment as I do what I can. But here is the thing: you are my heroes. You are my inspiration. Every single peraon affected by PBC that I encounter: helpline, online, face-to-face 1/
@DrHoenderkamp@TVKev@TalkTV@PBCRobert@PBCFoundation a huge thank you to Dr Renee and Kev for giving me the time and space to explain a bit more about PBC and how sufferers can find help and support through the PBC Foundation. Bless you. ๐
I know from comments around your new points system, many think @British_Airways are desperate to lose loyal customers. I just didn't realise you were this desperate to alienate your own #avios loyalty members
Interesting times in #CustomerServiceFail lessons for all.
@British_Airways is this really how you treat your loyal customers?
Convo 1- change of 1 part of a flight ยฃ150
Phone goes dead
Convo 2- 3 minutes later- change of 1 part ยฃ3004
Three thousand and four pounds.
The @PBCFoundation are holding 2 talks today at #EASLCongress
Project 90:90, providing better care in PBC at Track Hub 6
Providing better care in PBC: innovative solutions for today's challenges at MTE 3
Don't miss out on catching these today!
@EASLnews@LiverPatients It was a pleasure to speaked to a packed hub and to share patient expeience around mental health and liver disease. If it was of interest do come and chat with @josewillemse and I...
@PBCFoundation@electricdreamz Welcome to the team!! We are so excited to have you on board bringing your wealth of knowledge and experience to benefit PbC patients around the world!!
Gutted to say not going back to @MySamsonite . Lord knows I travel, but poor service refusing a faulty item to repair/replace (a product still on the shelves in the shop) is not what I thought the Samsonite brand was about. Live and learn. Share, ask, go elsewhere.