PebblePad Technical

The technical side of PebblePad for alerts and news about PebblePad updates.

[PebblePad Technical @Pebbletech]

PebblePad UK/EU suffered an outage between 12:04 and 12:15, the root cause has been identified and changes made to prevent a reoccurrence.  We apologise for any inconvenience this may have caused our users

[PebblePad Technical @Pebbletech]

Normal service was resumed in the UK/EU this afternoon 15:43 BST. We apologise for any inconvenience this issue may have caused our users.

[PebblePad Technical @Pebbletech]

We are currently experiencing slow response times on our UK/EU server, we are investigating the cause and apologise for any inconvenience this may cause our users.

[PebblePad Technical @Pebbletech]

Following the outage earlier we received reports that LTI 1.3 SSO was unavailable. This was an unforeseen impact of the original outage, resolved as of 17:41. We are investigating the link between the issues to prevent reoccurrence and apologise for the impact on our users.

[PebblePad Technical @Pebbletech]

We experienced an outage on our UK/EU service this afternoon between 14:16 and 14:24. We have isolated and resolved the cause of the issue and apologise for any inconvenience this may have caused our users.

[PebblePad Technical @Pebbletech]

The performance issue that was affecting PebblePad UK/EU on April 28th has been resolved. The root cause behind this issue has been identified and addressed, we do not expect a reoccurrence. Once again, we apologise for any inconvenience this may have caused our users.

[PebblePad Technical @Pebbletech]

Normal service for the UK/EU has been restored as of 12:21 BST. We are continuing to investigate the root cause and apologise any inconvenience caused.

[PebblePad Technical @Pebbletech]

We are currently experiencing slow response times on our UK server, we are investigating the cause and apologise for any inconvenience this may cause our users.

[PebblePad Technical @Pebbletech]

The TAQAS testing service is available and operating normally as of 10:35 GMT, maintenance work is ongoing but no further downtime is expected.

[PebblePad Technical @Pebbletech]

Our TAQAS testing and Q/A service operating at https://t.co/V617nZa1pf is currently under going maintenance, the service will return shortly.

[PebblePad Technical @Pebbletech]

We experienced slow response times on our AU server today between 11:52 and 12:23 AEST which resulted in some users not being able to log in and timeouts when saving. We are investigating the cause and apologise for any inconvenience this may have caused our users.

[PebblePad Technical @Pebbletech]

The issue affecting our UK install was resolved at 11:20 and normal service restored. We are continuing to investigate the root cause and apologise for any inconvenience caused to our users.

[PebblePad Technical @Pebbletech]

We are currently experiencing an issue on our UK server which is resulting in users not being able to log in and timeouts when saving. We are investigating the cause and apologise for any inconvenience this may cause our users.

[PebblePad Technical @Pebbletech]

The issue that was affecting the US install has now been resolved and normal service resumed. Once again, we apologise for any inconvenience this may have caused our users.

[PebblePad Technical @Pebbletech]

We are currently experiencing an issue on our US server which is resulting in users not being able to log in and timeouts when saving. We are investigating the cause and apologise for any inconvenience this may cause our users.

[PebblePad Technical @Pebbletech]

The performance issue that was affecting user logins and saving has been resolved. The root cause behind this issue has now been identified and we do not expect a reoccurrence. Once again, we apologise for any inconvenience this may have caused our users.

[PebblePad Technical @Pebbletech]

We are currently experiencing an issue on our UK server which is resulting in users not being able to log in and timeouts when saving. We are investigating the cause and apologise for any inconvenience this may cause our users.

[PebblePad Technical @Pebbletech]

PebblePad performance issues in the UK region have been resolved. We apologise for any inconvenience this may have caused.

[PebblePad Technical @Pebbletech]

PebblePad is experiencing performance issues in the UK region. We are investigating and will update here with progress.

[PebblePad Technical @Pebbletech]

2.The Workaround for any affected users, is to use the content dropdown on the left hand side of their window. This is unfortunately something our team are not able to control, however we are investigating any possible solutions.

[PebblePad Technical @Pebbletech]

1. Following an update to Google Chrome and Microsoft Edge, Windows users with low resolution monitors at or below 1366x768px - may notice an issue when loading drop down menu's in Workbooks.