Sharon Talbott

The human side of the grid

[Sharon Talbott @PeoplesGrid]

Get to know me as I start the Re:Energize newsletter. Issue #2: At the Crossroads of Utilities and Tech https://t.co/RiWx64OiL1 via @LinkedIn

[Sharon Talbott @PeoplesGrid]

I entered the $25 Merrily We Roll Along Lottery on @TodayTix! Tap here to enter: https://t.co/vVmAUoffFE

[Tanuj Deora 🇺🇸🇺🇸🇺🇸 @TanujDeora]

Ever thought about public service?

We are building up a list of senior career folks who might be interested in joining us, helping USG run more effectively after having built expertise in the energy industry for a 1-2 yr assignment.

[Sharon Talbott @PeoplesGrid]

@Dylockwood @HebahBukhari Hah, isn’t it great when Tech Hegemony finds an emotionally and psychologically receptive market…

[Sharon Talbott @PeoplesGrid]

VERGE #EV nerds - come to the @salesforce booth now and catch me and CharIN’s Erika Meyers discussing EV Standards and Interoperability!

[Sharon Talbott @PeoplesGrid]

If you'll be at @GreenBiz #VERGE22 and following all things #EV, stop by @salesforce Booth 601 on WED 10/26 5:15pm to hear me in conversation with @ehmyers about open standards and #interoperability for #evcharging

[Sharon Talbott @PeoplesGrid]

Visionary thinking from ⁦@kellylynnjames⁩
😍 #customer
🌏 #carbon
🏗 #capital
🤝 #community
Connect the four Cs for an equitable #energytransition

You can catch this and other #DF22 content soon on⁦⁩ @salesforceplus1 https://t.co/S9j0V4xgst

[Sharon Talbott @PeoplesGrid]

Coming up at 4:30pm - the Energy and Utilities Keynote session at #dreamforce2022 with @kellylynnjames in conversation with agile #energy and #utility companies powering the #EnergyTransition on @salesforce
Moscone South Hall E, Camp 5
@Petronas @xcelenergy

[Sharon Talbott @PeoplesGrid]

A little break in the action… it’s been wall to wall people today at #dreamforce22

[Sharon Talbott @PeoplesGrid]

Excited about all the #energy #industry nerds at #dreamforce22 but also… Lenny Kravitz

[Sharon Talbott @PeoplesGrid]

Here at #dreamforce2022 the #energy #utility experts are in the house. @VistraCorp has standing room only for their #DigitalTransformation story

[Sharon Talbott @PeoplesGrid]

@Dylockwood Gaaaah, can’t un-see it, and now I have that lopsided feeling too…

[Robbie Orvis @robbieorvis]

🚨Updated IRA Modeling🚨

1⃣ Today we (@EnergyInnovLLC) released updated modeling of the IRA. We updated our modeling to reflect final bill text, add new modeling projections and data, incorporate new modeling updates. Results below. Text here: https://t.co/Dn6FuZiJTS

[Sharon Talbott @PeoplesGrid]

Just published a blog about our 2800-mile road trip in a Chevy Bolt through the Southwest USA; a preview of a series of video content I'm preparing to add to the convo about #ElectricCars #EVcharging #CustomerExperience #emobility https://t.co/qQDDG7j5ZY

[Ian James @ByIanJames]

Last year, I received a tip that a Saudi company was leasing thousands of acres of state-owned land in western Arizona at what appeared to be a discounted rate, while pumping unlimited amounts of water to irrigate alfalfa for cattle.🧵@robodellaz https://t.co/prTTeUWHdV

[Sharon Talbott @PeoplesGrid]

SMUD @SMUDUpdates is able to use even basic data to deliver better #CX - the key is to analyze data to anticipate customer needs and enable ALL their employees to reach out with proactive service.
Building loyalty and delight for #Utilities consumers.

https://t.co/tH9FqfUNB9

[Sharon Talbott @PeoplesGrid]

In a world of increasingly dynamic, unprecedented climate change, #utilities are not #agile with technology because of multi year funding cycles and risk management strategies.
Reducing #CX to "don't electrocute people, keep bills low."
From @EnergyCentral
https://t.co/tH9FqfUNB9

[Sharon Talbott @PeoplesGrid]

Meters vs. People
@ApposAdvisors
shifts the frame.
👉🏼 Billing/CIS systems don't enable customer-centricity. 👈🏽Thinking like a customer requires simpler interpretation and smarter presentation of data. e.g., displaying usage behavior in dollars, not kWh.
https://t.co/tH9FqfUNB9

[Sharon Talbott @PeoplesGrid]

"If it's clean data, it's honest data." + add an ethnographic lens for more customer centric #utility outreach @Utility_2030 's Vanessa Edmonds in conversation with @SMUDUpdates Roopali Shah, @salesforce Susan Norris and @ApposAdvisors James Riley

https://t.co/tH9FqfUNB9

[Sharon Talbott @PeoplesGrid]

What if #utilities treated #customers not as a captive audience, but as people they actively want to keep and care about? They have a wealth of Customer #data to obsess on to create seamless, easy, empathetic #CX. @EnergyCentral #webinar https://t.co/tH9FqfUNB9