Pheedback

Maximizing Honest User Feedback

[Pheedback @PheedBack_co]

Why is gathering user feedback so hard?

[Pheedback @PheedBack_co]

Is user feedback getting worse in this AI world, or better?

[Pheedback @PheedBack_co]

Follow up isn't about a script. You can't "program" this in.

It's about pattern recognition and years of experience. You know when you hear an answer that's too clean, too fast too ... rehearsed.

You follow up. Someone newer to this just writes it down and moves on.

[Pheedback @PheedBack_co]

Product building reality check:

Built feedback system that only surveyed users once.

Missed 2/3 of their actual experiences. https://t.co/2xzEOJj25G

[Pheedback @PheedBack_co]

That moment when you realize your "smart" system was missing something obvious.

We only captured feedback on users' first interactions. Everything after that? Invisible.

Sometimes the best updates aren't flashy features.
https://t.co/2xzEOJiug8
#UserFeedback

[Pheedback @PheedBack_co]

User interviews are important, but they don't scale!

Start working smarter with Pheedback and get real answers from real users!

#productmanagerproblems

[Pheedback @PheedBack_co]

Friday reminder: Your users aren't lazy for skipping surveys.
Your surveys are just asking them to stop what they're doing to remember what they were doing.

Timing > Everything

#timing #productmanager #buildinpublic

[Pheedback @PheedBack_co]

Turns out that #product timing does matter! Get on the revolution to maximize your responses! #productmanagement #ProductDesign #buildinpublic

[Pheedback @PheedBack_co]

How do you get feedback from the middle users?

[Pheedback @PheedBack_co]

Why build for the 3%?!

[Pheedback @PheedBack_co]

The users that respond to your surveys aren't the ones you need to be hearing from!

https://t.co/dpPoJylVMv

[Pheedback @PheedBack_co]

@uttxm_ ugh, no feedback is the worst! Brutal feedback is good because at least you know!

[Pheedback @PheedBack_co]

95% of users never respond to surveys. You're making product decisions based on feedback from 5% of your user base.
The silent middle holds the keys to growth, but you have no idea what they're thinking.
We wrote about why this matters: https://t.co/dpPoJylVMv

[Pheedback @PheedBack_co]

We're deep diving into NPS surveys this week! What are some issues you've had with traditional NPS measurement?

#NPS #productmanagement

[Pheedback @PheedBack_co]

95% of users ignore your surveys.

You're building products based on feedback from 5% of your users.

We wrote about why smart teams are embedding micro surveys directly in their products instead 👇 https://t.co/oxcGfPeaOg

[Pheedback @PheedBack_co]

Product teams:
What's your biggest challenge with user feedback right now?

- Low response rates
- Generic answers
- Survey fatigue
- Something else

(We just published a guide that might help)

[Pheedback @PheedBack_co]

Quick tip for better user feedback:

Identify 2-3 "success moments" in your product where users feel value.

Time your questions to follow these moments for better insights.

More in our latest guide: https://t.co/HCth88dvWn

[Pheedback @PheedBack_co]

@lukaszstarosta oh yeah we would! We build because we're builders!

[Pheedback @PheedBack_co]

Want actionable tips?
Our blog covers:

- How to segment users for personalized questions
- Creating conversational experiences
- Respecting user time (especially crucial in 2025)
- Building trust through feedback loops

https://t.co/HCth88cY6P

[Pheedback @PheedBack_co]

One key insight: Timing matters more than question quality.

The best feedback comes when you ask right after users experience value, not at random intervals.

Here's a framework to transform your approach: