@natsturner@AbjCards You have multiple facilities now, have one for TCG, and don't allow mixed orders either. TCG all goes to one facility and sports to the other. If TCG gets backed up, they wait longer; if sports gets backed up they wait.
@natsturner, please take this time to separate the TCG and sports submissions. You have multiple facilities now, have one for TCG only, and one for Sports only. Don't allow mixed submissions. Get the people trained up on the specific cards that go to their facilities.
Can we stop with the AI responses from customer service and go back to people dealing with you like humans and actually reading your ticket information instead of just firing off generic responses??? @PSAcard@natsturner
@natsturner@natsturner That tells me they found I was correct on the centering and then just added something else randomly to justify the 9 so they didn't have to change the grade and re-grade it. That is very abnormal behavior I have never seen grading notes change after 20 hours.
@natsturner, what is with you people adding grading notes about 18 hours after? Sent a card express it came back a 9, and the grader's note said centering right front. So I sent in a ticket complaining because I found multiple examples of 10s with worse or similar centering ...
@natsturner@natsturner I attached pictures to the ticket and everything for reference. Today, about 20 hours after I submitted my ticket, I went into my card to check the PSA offer, which is gone now, but I clicked on the grader notes and now it says "surface"
@natsturner I am now convinced now that if there is something going on with a card like a Kaboom or some kind of Sapphire pattern, your new graders can't tell the difference between what is a problem and what is card design. Not only do I have to deal with delays on my order
@CardsMax I think the prices out the gate are ok. It’s the secondary market that is super inflated from what it was. It everyone can get a box when they wanted for sticker price that’s cool but 2200 plus for jumbo is crazy and it wasn’t to that extreme in 20-21