paperheartpuppets

[paperheartpuppets @PHPuppets]

@JustFlyGlobal By the time you replied, my girlfriend already had to leave for her scheduled flight and then come back because as we predicted, it was cancelled. This has been resolved, but only after a sleepless night and lots of time, stress and money already spent on train tickets.

[paperheartpuppets @PHPuppets]

@JustFlyGlobal Last night, you told us we could rebook a delta/aeromexico flight that is likely to be cancelled because Delta has issued a waiver. This morning, we find out from AM that they will not honor the waiver and charge a large fee. If you can fix this, now is the time.

[paperheartpuppets @PHPuppets]

Need help ASAP! @Delta told my GF she could reschedule a flight that will likely be cancelled for winter weather. Because this flight partnered with Aeromexico and Justfly, they are denying her, likely leaving her stranded, please respond!

[paperheartpuppets @PHPuppets]

@Aeromexico Help needed desperately. Winter weather here will likely cancel my girlfriend's flight. Whole big chain of miscommunication between AM, Delta and a third party booking site won't let her reschedule. Please respond ASAP to help resolve.

[paperheartpuppets @PHPuppets]

Just about what I'd expect. https://t.co/CT91QgAHmX

[paperheartpuppets @PHPuppets]

@British_Airways Hi Chris. Responded to this before and haven't heard back. I'm in the Eastern Standard Time Zone. I am eager to discuss my complaint, but you haven't called and it doesn't seem you're responding to DMs either. I'm not sure how to communicate with you at this point.

[paperheartpuppets @PHPuppets]

@British_Airways I'll be working from home today from around 1pm EST until 5pm EST and available for calls then. I believe you have my number from previous interactions. Let me know if you need me to DM my number and also which travel documents I may need to dig out.

[paperheartpuppets @PHPuppets]

@British_Airways I'm sorry you feel that way. Taking money for a service that isn't provided is not a reasonable policy. It seems to me indistinguishable from #theft

[paperheartpuppets @PHPuppets]

@British_Airways
Apparently BA won't refund baggage fees even when they lose your bag for the whole trip and never actually get your bag where you were paying to send it. Retweet if you think customers should know.

[paperheartpuppets @PHPuppets]

@British_Airways
Apparently BA won't refund baggage fees even when they lose your bag for the whole trip and never actually get your bag where you were paying to send it. Retweet if you think customers should know.

[paperheartpuppets @PHPuppets]

@British_Airways
Letting all my friends and business contacts know that BA keeps the extra baggage charge for bags that BA fails to get to their destination. Think you've lost a few customers for life. Hopefully people reading your twitter feed think twice before flying BA too.

[paperheartpuppets @PHPuppets]

@David_dnai @British_Airways This happened month or so ago. The items in the lost bag were irreplaceable and unfortunately my business trip was ruined. Now they refuse to refund the $100 they charged to send luggage that never arrived there. What other business charges for services they didn't provide?

[paperheartpuppets @PHPuppets]

@BritishAirwSUCK Important business trip. BA lost my bag with irreplaceable supplies for 5 days, making it impossible for me to do my work. They only located it as I was coming home. Now they refuse to even refund the fee I paid to send the bag that never went to my destination.

[paperheartpuppets @PHPuppets]

@British_Airways Why should you keep my money for a service you didn't provide? I paid to have a bag transported from A to B, and that was never done.

If a barber doesn't cut my hair, they don't get the money for the haircut. If a restaurant doesn't bring me a meal, they don't get paid.

[paperheartpuppets @PHPuppets]

@British_Airways To clarify, my baggage was delayed for the entire duration of my trip. I paid $100 to send a bag from New York to Romanina. That bag never arrived in Romania. Are you saying that BA does not refund charges for services they did not provide due to their error?

[paperheartpuppets @PHPuppets]

@British_Airways
Nightmarish experience with BA in Oct. Last time I called customer support, on hold for 40 min before I gave up. How do I at least get a refund on the baggage fee for the bag that was lost for five days, ruining my business trip?

[paperheartpuppets @PHPuppets]

@British_Airways all details sent as requested. I expect to hear from someone soon.

[paperheartpuppets @PHPuppets]

@British_Airways I'm aware ofthe page. I'm calling the baggage office regularly the past four days. No information. How did this happen?

[paperheartpuppets @PHPuppets]

@sofiaoh @British_Airways

[paperheartpuppets @PHPuppets]

@sofiaoh @British_Airways