Aly Pinder Jr

Program Director – Service Innovation & Connected Products at IDC Manufacturing Insights

[Aly Pinder Jr @Pinderjr]

The norm with standard service contracts is 2-3 visits, but the latest research is showing a major paradigm shift. Join me for episode 23 of #SpeakingofService where I sit down with Chris Wolff “Wolffie” to discuss the future of Service contracts: https://t.co/bspvyj6tMP

[Aly Pinder Jr @Pinderjr]

Check out our latest blog from @MNorthRizza on customer journeys and #VoC
https://t.co/nYukLezFEH #IDC_CX

[IDC @IDC]

East Meets West: What prevents social commerce from taking off outside of China? It's all a matter of trust -- or, in the USA, the lack thereof. #socialmedia #socialcommerce #marketplaces #Amazon #Meta #TikTok #IDC_CX https://t.co/bMHAvRU5Ix

[IDC @IDC]

Level of effort is important in a customer's experience. What's your Customer Effort Score? #IDC_CX #CES #customerexperience https://t.co/h44kGOwl8b

[Aly Pinder Jr @Pinderjr]

@OccupyDemocrats I'M REAL

[Aly Pinder Jr @Pinderjr]

Really good session w/ @tetrapak around #servitization and #BehavioralChange look forward to hearing from them again next year #IFS_Unleashed

[Aly Pinder Jr @Pinderjr]

Join me for today’s episode - Speaking of Service Ep #6, where I sit down with @Chris Wolff @PTC to discuss how shifting service to a more remote model provides uptime and performance improvements for customers:
https://t.co/OVpuQrJGHT

[Aly Pinder Jr @Pinderjr]

Help support Blau-Gelbes-Kreuz Deutsch-Ukrainischer Verein e.V. by donating or retweeting. https://t.co/9Py275ibPC Glad to do a small part. #ServiceNowAR

[Aly Pinder Jr @Pinderjr]

@welchdawg32 we had a snow flurry this morning for drop-off! But as I always say, the weather is relative!

[Aly Pinder Jr @Pinderjr]

Great to be in CA talking about #DX #digitaltransformation #IDCDirections Looking forward to meeting w/clients to chat about #service #fieldservice #servitization

[Mashable @mashable]

John Deere's self-driving tractor goes fully autonomous 🚜

[Aly Pinder Jr @Pinderjr]

@Brundle_James #BostonSummer

[Aly Pinder Jr @Pinderjr]

A few quick notes from #Maximize21
1. Accelerated service transformation is here,
2. Helping customers become agile
3. The spotlight is on #Service
4. Tighter strategic partnership w/ #Salesforce

[Aly Pinder Jr @Pinderjr]

#AI and #IoT are part of the digital transformation journey for real life manufacturers, nice customer case study. Tangible use cases for current #FieldService & for the future of #service #Maximize21

[Aly Pinder Jr @Pinderjr]

Themes discussed already #innovation #agility #AcceleratedTransformation at a #FieldService keynote. Looking forward to customer case studies #Maximize21

[Aly Pinder Jr @Pinderjr]

Here’s an opportunity to hear me speak about #fieldservice #servitization and #DigitalTransformation in the #manufacturing industry. Join me at the #IFSCloud launch event. Register here: https://t.co/9sb6fq8Ya4

[Aly Pinder Jr @Pinderjr]

I’ll be speaking at the #IFSCloud launch event about #servitization in the #Manufacturing industry. Be sure to access the event agenda and register for my session here: https://t.co/9sb6fqqzyE

[Aly Pinder Jr @Pinderjr]

@welchdawg32 Great news! My grandma (93) down in Key West got her 1st dose last week!

[Aly Pinder Jr @Pinderjr]

#FieldService & #SpareParts gets mentioned in the first 5 mins! Nice to hear that with regard to The Future of CX for #OracleCXSummit

[Aly Pinder Jr @Pinderjr]

Getting ready for the keynote The Future of CX #OracleCXSummit 1st virtual event after last week's extremely long week! Back to work!