@ShacharBialick the customer service has been terrible. If I don’t get a response today I will have to raise this with the financial ombudsman as this is unacceptable for a company that handles customers money. @imaginecurve please can someone reply to my messages??
@ShacharBialick Please can you help your customer service team come back to me. My 2 refunds were processed by the merchant on the 18th March. Your team realised last week that you hadn’t pushed them through from your end but only 1. And now for a week no response at all. Help?