Pollen UK

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[Pollen UK @PollenUK]

@ellie_pattacake Hi Elizabeth, thanks for reaching out. We are sorry to hear that you have not had a positive experience with us. We would like to look into this in more detail. Please send us a DM with your booking information & we will get back to you as soon as possible. Thanks

[Pollen UK @PollenUK]

@LJF197415 Hey there, we're sorry to hear you have yet to receive your refund. Please DM us your booking reference and email and we will look into this further. Thank you for your patience

[Pollen UK @PollenUK]

@helenaxbrown Hi Helena, we have checked and can't see a DM from you as of yet, but we'd like to look into this right away for you. Please send us the relevant information when you can. Thanks for your cooperation

[Pollen UK @PollenUK]

@carwynvroberts Hi Carwyn, thanks for your tweet. We've reached out in DMs to assist you further so please get back to us when you can. Thank you for your patience

[Pollen UK @PollenUK]

@Bradley98789250 Hi Bradley, thank you for getting in touch. A member of the team will respond to your DM as soon as possible to provide you with an update on your refund. Thank you for your patience

[Pollen UK @PollenUK]

@BlinkaRegi @mikeskinnerltd Hi Regi, thanks for contacting us. We are sorry to hear that you have not received your refund. Please send us a DM with your booking reference & email so that we may provide you with an update on your refund. We look forward to assisting you

[Pollen UK @PollenUK]

@ellie_pattacake Hi Elizabeth, thank you for reaching out. Our standard refund timeframe is a maximum of 90 days from the date you requested it. If you need further assistance, please feel free to get in touch again. Thanks

[Pollen UK @PollenUK]

@nathan_carns Hi Nathan, thanks for getting in touch. One of our advisors is currently looking into your DM and will respond as soon as possible. We appreciate your patience so far

[Pollen UK @PollenUK]

@JessicaaPerring Hi Jessica, we appreciate your patience and are sorry to hear you have yet to receive your refund. If you could please send us a DM with your booking information, we’ll be happy to check the details of your refund status and get back to you as soon as possible. Thanks

[Pollen UK @PollenUK]

@DDArgentina Hi, thank you for reaching out. There will be events on each of the 3 nights and also numerous inclusions and available add-ons throughout each day. On Friday we sent an email with an itinerary to clear up any confusion. Thanks for your patience

[Pollen UK @PollenUK]

@FabyDD @duranduran Hi Fabiana, thank you for your response and we apologize for any miscommunication or confusion. These passes were made available online without our notice and are not promoting via Ticketmaster for this experience. For any further questions, feel free to send us a DM. Thank you

[Pollen UK @PollenUK]

@charltainton Hi Charlotte, thanks for reaching out. An advisor has responded to your DM, if you have any further questions please let us know. We appreciate your patience so far

[Pollen UK @PollenUK]

@rebeccagrimsha3 We apologize that our communication regarding Terminal V was not up to your expectations. We would like to look further into this & assist you with your query. Please send us a DM with your booking reference & email so that we may look into the status of your refund. Thanks

[Pollen UK @PollenUK]

@dianembates Hi Diane, we're sorry you feel this way and would like to look into your situation as soon as possible. We've reached out via DMs so please get back to us when you can and our team will assist further. Thank you for your patience

[Pollen UK @PollenUK]

@JustBushell Hi, we’re sorry to hear you haven’t received your refund for Abode yet and can only apologise for any lack of communication. If you could please send us a DM with your booking information, we’ll happily look into your refund status. Thank you for your patience

[Pollen UK @PollenUK]

@CammyFraser18 Hi Cammy, thanks for getting in touch. Please DM us with your booking details and we'll be happy to look into this for you.