Prabhat Gupta

Pune CEO, @zomato | Entrepreneur | @hecparis @bitspilaniindia, @kpmg, @dunzoit, @amazon Alum |

[Deepinder Goyal @deepigoyal]

I started Zomato with a spirit of service. Blinkit Ambulance is what that spirit of service looks like today.

In the last 2 years, we have served ~20,000 emergency cases (~42,000 cases in total). We haven't charged a single rupee for any of them. And we want to keep it that way.

With everything free, a growing share of bookings are for routine checkups, hospital visits and hospital-to-home transfers, trips that an Uber or private transport could have handled just as easily. Every such booking keeps a fully equipped emergency ambulance with paramedics off the road when someone's life may depend on it.

So we are making a change from now onwards: Emergency transfers – free, as always. Non-emergency transfers – ₹2,500, charged after the trip. Broadly in line with what private ambulances charge. This money goes to Eternal Foundation, which runs these ambulances and will help us scale them even further.

We hope that this charge will dramatically drop the usage of our Ambulances for non-emergency cases. 10-minute ambulances have saved and can save thousands of lives, and we need to keep them available for emergencies that need them the most.

One more thing. Scaling high quality ambulances is hard. The biggest bottleneck is trained, empathic paramedics. Our training academy is scaling as fast as we can without compromising on quality, and @albinder and team are committed to bringing Blinkit Ambulance to all major cities in India in the next 2-4 years.

Stay well, and I pray you don't need us. @sparsh_sehgal – I wish your grandma a speedy recovery, and I am so glad we were able to be there on time.

[Deepinder Goyal @deepigoyal]

In FY2026, 31 lakh Indians chose to earn through Zomato and Blinkit as delivery partners. That’s 57% more than the previous year.

Behind every one of these numbers is a person with interests and ambitions. A student balancing classes, an entrepreneur building something of their own, a dancer pursuing their passion, and a parent juggling work and family.

We co-created this song with @ItsAmitTrivedi to celebrate our delivery partners, their many pursuits, and the journeys they’re on.

We’re proud to be a part of each and every one of them.

[Prabhat Gupta @Prabhat_Gupta_]

@FurlencoSupport @Furlenco127783 Looking to rent this product "FOMO Engineered Wood Nested Center Table with 4 Pouffs in Mushroom Beige Finish" in 411008 pincode. Please get this prioritised as it's running out of stock for long time. Thanks.

[Prabhat Gupta @Prabhat_Gupta_]

@esahayakio Need stamp letter ASAP! Placed order yesterday and still didn't get it. There is some issue with your Signature link which is not sent to me yet.

Please check and resolve ASAP!

Order ID: 019f313a-a0b1-75f0-9ae9-86e548eb69d7

[Prabhat Gupta @Prabhat_Gupta_]

@airindia Divyasree is amazing and helped me with baggage tag

[Prabhat Gupta @Prabhat_Gupta_]

#TumbledryLaundry Booked pickup slot in Sector 57, Gurgaon. No one showed up. Customer support doesn't have store's contact number. The address of the store provided by Customer Support is not visible on Google Maps. Pathetic experience.

[Prabhat Gupta @Prabhat_Gupta_]

#TumbledryIndia Booked pickup slot in Sector 57, Gurgaon. No one showed up. Customer support doesn't have store's contact number. The address of the store provided by Customer Support is not visible on Google Maps. Pathetic experience.

[Prabhat Gupta @Prabhat_Gupta_]

@fernsnpetals No need to check further. Deleted the app and will be shifting to @Flora_India or other alternatives rather.

If you really want to stay competitive in this space, get your fundamentals right. Plan inventory better especially for scheduled orders. And upgrade chat support!

[Prabhat Gupta @Prabhat_Gupta_]

@fernsnpetals Thanks for ruining Mother's day for me and my family. Order ID: #62172452.

Pathetic chat support offering to deliver tomorrow for an order placed in advance. Poor planning. Horrible customer experience.

[Prabhat Gupta @Prabhat_Gupta_]

@flyspicejet Had a pathetic experience today. Your staff extorted 3.9K INR as excess baggage for total weight of less than 15kgs (exactly 14kgs which includes 1 laptop bag & one cabin suitcase). I got late in boarding & they took advantage of that situation to extort money!!

[Deepinder Goyal @deepigoyal]

Coming soon.

[Prabhat Gupta @Prabhat_Gupta_]

@Hitachi @HitachiSysIndia Pathetic experience with Air conditioner service request. It's been 4-5 times speaking with Customer support team since the last 4 days. Still no technician arrived in Sector 57, Gurgaon.

Please help as AC is not working and needs servicing urgently.

[Prabhat Gupta @Prabhat_Gupta_]

@deepigoyal This is amazing 🤩

[Prabhat Gupta @Prabhat_Gupta_]

@RapidoCares This is not mentioned anywhere and I loaded my wallet thinking that it can be used for Autos/Cabs for faster payment.

I don't travel through bikes. Please refund wallet amount to source of payment as I haven't been able to use my Rapido wallet even once due to this bottleneck.

[Prabhat Gupta @Prabhat_Gupta_]

@rapidobikeapp Can't use wallet money for Auto/cab rides? Why?

App support not responding at all on this. Disappointing customer service.

Please help on this.

[Prabhat Gupta @Prabhat_Gupta_]

@mabanque_bnpp @BNPParibas @mabanque_bnpp Je vous ai envoyé tous les détails, y compris les détails du compte et les captures d'écran de tous les courriels que j'ai envoyés à l'équipe de Jouy-en-Josas, mais je n'ai reçu aucune réponse depuis le 4 janvier 2024.

Merci de m'aider à fermer mon compte. Merci!

[Prabhat Gupta @Prabhat_Gupta_]

@BNPParibas @mabanque_bnpp I have bank account in the branch of Jouy-en-Josas, France.

I reached out to branch officials over mail for account closure but no response for past 1-2 weeks.

I no longer live in France and need your support in closing the account ASAP. PLEASE HELP!

[Prabhat Gupta @Prabhat_Gupta_]

@AdriaCalahorra @vueling Didn't get it back. No support from Vueling was provided.

[Prabhat Gupta @Prabhat_Gupta_]

@vueling Traveled in VY8121 flight on 24FEB evening. Forgot my laptop in the flight. When checked with Vueling Team, they asked me to check with Orly Airport authorities who said anything left in Aircraft is handled by Vueling directly. Please help me get my laptop back. Please!

[Prateek Gupta @prateek_gupta6]

1/17 VCs invest in companies. Countries invest in other countries. And the United States is the biggest VC with the most outsized returns when it comes to investing in other countries.

A 🧵on how the US’ investment in Japan has paid off handsomely..

[Kunal Gandhi @kunalvg]

#LayerTalks is back!

In this episode, I chat with the incredible @prateek_gupta6 from @onmetahq.

They're revolutionizing the Web3 infra game for widespread adoption, and I got an inside look at their work.

Plus, Prateek is a veteran pro who's worked with top orgs. We had such a great time chatting off-screen too.

Don't miss this episode!