Prasant Subramaniam

[Prasant Subramaniam @PrasantSub]

@passportsevamea @rpomumbai @MEAIndia @cgihou Please let me know what is the current status of my application. My application reference number is 25-2000931078.  This is for my global entry background verification. It’s been over 6 months now. Please help !!!

[Prasant Subramaniam @PrasantSub]

@rpomumbai @passportsevamea @MEAIndia @cgihou @DrSJaishankar And this image @cgihou is now spinning me in circles.
@rpomumbai @MEAIndia @DrSJaishankar

[Prasant Subramaniam @PrasantSub]

I had applied for the background verification for the renewal of my Global Entry Status. I had submitted my background verification request on Feb 16 2025. Its been 146 days and I am still waiting. @rpomumbai @cgihou @passportsevamea @MEAIndia @DrSJaishankar

[Prasant Subramaniam @PrasantSub]

@rpomumbai @passportsevamea @MEAIndia @cgihou @DrSJaishankar

[Prasant Subramaniam @PrasantSub]

@MEAIndia @cgihou @DrSJaishankar @passportsevamea @rpomumbai Even keeping the Indian ambassador to the US in the loop. @AmbVMKwatra

@rpomumbai @passportsevamea @MEAIndia @DrSJaishankar @FinMinIndia

[Prasant Subramaniam @PrasantSub]

@rpomumbai @passportsevamea @MEAIndia @DrSJaishankar @cgihou
I had applied for the background verification for the renewal of my Global Entry Status. I had submitted my background verification request on Feb 16 2025. Its been 146 days and I am still waiting. #shameless

[Prasant Subramaniam @PrasantSub]

@MEAIndia @cgihou @DrSJaishankar @passportsevamea @rpomumbai At least have some SLA in your processing. On one end you claim to have passports ready in 3 days and it takes 146 ++ days to verify background. So shameful.

[Prasant Subramaniam @PrasantSub]

@RewardGateway Reward Gateway is shameless
Their customer service is outright horrible.
They claim to be redefining recognition.
Their reward platform provides gift cards that doesn’t work at all.
I purchased gift cards, pay taxes on it and then guess what the gift cards just don’t work !

[Prasant Subramaniam @PrasantSub]

Reward Gateway/XEXEC claims to pride itself in countless ways to boost employee well-being for its clients and partners.
But it’s been the exact opposite.
I have been waiting for months trying to claim my rewards/gift cards through the platform and there has been no response whatsoever. The gift cards that I purchased through this platform the codes are not working. I have tried to reach out to the support team via email well within the SLA and I have gotten no response.
I also reached out to the platform through my company’s benefits provider/human resources team and they too have not been able to get a response.
It’s my hard earned money that I used for buying these gift cards and I also paid taxes on the purchase of these gift cards.
This was for $1000 worth of gift cards
These were gift cards that clearly indicate that there is no expiration.
It’s been 5 months now and i am still following up.
Please help.

@Edenred @RewardGateway @Xexec_Corporate
#CustomerServiceFail
#pathetic

[Prasant Subramaniam @PrasantSub]

@RewardGateway #rewardgateway
#recognition
#rewardgateway
#employeerecognition
#CustomerServiceFail
#pathetic

[Prasant Subramaniam @PrasantSub]

Reward Gateway/XEXEC claims to pride itself in countless ways to boost employee well-being for its clients and partners.
I have been waiting for months trying to claim my rewards/gift cards through the platform and there has been no response whatsoever. The gift cards that I purchased through this platform the codes are not working. I have tried to reach out to the support team via email well within the SLA and I have gotten no response.
I also reached out to the platform through my company’s benefits provider/human resources team and they too have not been able to get a response.
It’s my hard earned money that I used for buying these gift cards and I also paid taxes on the purchase of these gift cards.
This was for $1000 worth of gift cards
These were gift cards that clearly indicate that there is no expiration and but when I try to use them it doesn’t work.
I have exhausted all options and hence posting here to see if I can get some help.

[Prasant Subramaniam @PrasantSub]

@RewardGateway @Xexec_Corporate Reward Gateway/XEXEC claims to pride itself in countless ways to boost employee well-being for its clients and partners.
I have been waiting for months trying to claim my rewards/gift cards through the platform and there has been no response whatsoever. The gift cards that I purchased through this platform the codes are not working. I have tried to reach out to the support team via email well within the SLA and I have gotten no response.
I also reached out to the platform through my company’s benefits provider/human resources team and they too have not been able to get a response.
It’s my hard earned money that I used for buying these gift cards and I also paid taxes on the purchase of these gift cards.
This was for $1000 worth of gift cards
These were gift cards that clearly indicate that there is no expiration and but when I try to use them it doesn’t work.
I have exhausted all options and hence posting here to see if I can get some help.

[Prasant Subramaniam @PrasantSub]

Reward Gateway/XEXEC claims to pride itself in countless ways to boost employee well-being for its clients and partners.
I have been waiting for months trying to claim my rewards/gift cards through the platform and there has been no response whatsoever. The gift cards that I purchased through this platform the codes are not working. I have tried to reach out to the support team via email well within the SLA and I have gotten no response.
I also reached out to the platform through my company’s benefits provider/human resources team and they too have not been able to get a response.
It’s my hard earned money that I used for buying these gift cards and I also paid taxes on the purchase of these gift cards.
This was for $1000 worth of gift cards
These were gift cards that clearly indicate that there is no expiration and but when I try to use them it doesn’t work.
I have exhausted all options and hence posting here to see if I can get some help.

[Prasant Subramaniam @PrasantSub]

@RewardGateway @Xexec_Corporate Reward Gateway/XEXEC claims to pride itself in countless ways to boost employee well-being for its clients and partners.
I have been waiting for months trying to claim my rewards/gift cards through the platform and there has been no response whatsoever. The gift cards that I purchased through this platform the codes are not working. I have tried to reach out to the support team via email well within the SLA and I have gotten no response.
I also reached out to the platform through my company’s benefits provider/human resources team and they too have not been able to get a response.
It’s my hard earned money that I used for buying these gift cards and I also paid taxes on the purchase of these gift cards.
This was for $1000 worth of gift cards
These were gift cards that clearly indicate that there is no expiration and but when I try to use them it doesn’t work.
I have exhausted all options and hence posting here to see if I can get some help.

[Prasant Subramaniam @PrasantSub]

@cgihou @rpomumbai @ctopassportseva @MEAIndia @DrSJaishankar @AmbVMKwatra The whole point of Global entry is to help facilitate seamless expedited travel through airports.
Here I am waiting for months for getting my global entry renewal application status. The same thing happened 5 years ago when I first applied for GE and had to wait 8 months. #shame

[Prasant Subramaniam @PrasantSub]

@cgihou @rpomumbai @rpomumbai and @ctopassportseva @MEAIndia @DrSJaishankar @AmbVMKwatra What is the status of my global entry renewal application.
I ask Passport they ask me to contact CGI Houston and CGI Houston washed off their hands and now says my application is in India.

[Prasant Subramaniam @PrasantSub]

@passportsevamea @ctopassportseva
@rpomumbai @MEAIndia
I had applied for my Global Entry Renewal in Feb 2025. I had filled all the forms and even completed the police verification process. I don’t see any updates of my case.
File number is :US8GE4630916525

[Prasant Subramaniam @PrasantSub]

@cgihou @rpomumbai @cgihou I have also sent an email to [email protected]
Please look into it and help.

[Prasant Subramaniam @PrasantSub]

Please provide an update on my case.
My application reference number is 25-2000931078