@Mintmobile Your customer service is really awful.. No one responds for days when you try to ask for your account number and transfer PIN for porting out..!!!
I expect you to take action immediately.
Customer Name - Smita Gupta
Order Number - 16603490250031210A
Order Date - 13 Aug 2022
Invoice Number - TNJ119222512799
Invoice Amount - Rs 2534
@JioMart_Support On 13 Aug 2022, I placed an order for which I paid Rs. 2534. That order was never fully delivered and had 10 items missing of which I have a video proof. I was supposed to get a refund of Rs. 1479 due to the missing items. I have already made several complaints
and calls but even after more than 2 months, no action has been taken till now. Your customer service has been terrible so far but I hope it improves in the future. I have attached some pics of my previous complaints for your reference. As this matter has been long-delayed,
@JioMart_Support Earlier I tried to reach you multiple times, made several calls and raised complaints but this is the first time you called me which I couldn't answer. You should call me again today if possible or tell me a time frame in advance in which you will call.
@JioMart_Support I had made an order on 13 Aug 2022 in which 10 items were missing for which I was supposed to get a refund of Rs 1479. Please take immediate action with no further delay.
Order No : 16603490250031210A
Customer Name - Smita Gupta
I made multiple complaints regarding this issue but have received poor response from your customer care agents so far. Previous complaint no's are : #6607995174, #6611590688, #6611745137, #6616703959. I also have video evidence of the limited items received in case you need it.