Amazon delivery agents have a new trick, apparently. And their refund system is even better.
Here’s what happened.
The delivery agent calls you around 10 minutes before his shift ends. You pick up, he’s completely silent for 10 seconds, and then he disconnects.
A few minutes later, you receive an SMS saying the customer was unavailable and asking you to share an OTP to cancel the delivery.
Now, here’s where things get interesting.
I had originally selected Pay on Delivery for my order. However, since I wasn’t going to be home, I paid online through the payment link Amazon sent me, around 2 hours before the scheduled delivery.
The delivery agent then pulled the stunt mentioned above.
I tried calling back the same number, but since I had another Amazon delivery scheduled for the next day, the call got redirected to that delivery instead.
Then began the actual side quest: finding Amazon customer care. Rufus, their AI assistant, wasn’t exactly helping me get anywhere.
Eventually, I managed to initiate a refund through the app. Except the app showed that my refund processed on JANUARY 8.
BRO. IT’S NOVEMBER 11, 2026. WHY JANUARY?
Today, after some more digging, I finally discovered the option to request a callback from customer care and managed to speak to an actual human.
And that’s when I understood what had gone wrong.
Since my original payment method was Pay on Delivery, even though I had paid online through their link before the delivery attempt, Amazon’s system continued treating the transaction as Pay on Delivery.
Apparently, because the delivery never happened, the system couldn’t properly process the refund through its default automated refund flow. The customer care representative explained that the refund request was essentially returning null data. Had this been an order originally placed with online payment, the standard refund process would have worked.
The customer care representative understood the issue and finally initiated the refund manually. The money should now be credited within 5 days.
This is a genuine bug in Amazon’s payment and refund workflow.
If Amazon provides a payment link for a Pay on Delivery order and accepts the payment, shouldn’t its backend update the transaction accordingly?
Why should a customer have to spend hours figuring out a payment classification issue?
Amazon QA team, you guys sleeping?
The delivery experience is one problem. But when your own payment system accepts money and your refund system can’t figure out how to return it, that’s a whole different level of broken.
Has anyone else faced this particular issue with Amazon India?
VIDEO | Delhi: After reaching ED office, Samajwadi Party leader Azam Khan says, “A Muslim built the temple of education. This was a mistake.”
Samajwadi Party leader and former Uttar Pradesh Cabinet minister Azam Khan has been sent to four days custodial remand in connection with money-laundering case linked to Mohammad Ali Jauhar University in Rampur.
(Full video available on PTI Videos - https://t.co/bIyFWTfmBd)
A 16 year old girl in India rejected a boy’s sexual advances, and he responded by attacking her and attempting to take her life. It is deeply disturbing.
ये समाचार मिला है कि आदरणीय आज़म ख़ान साहब को प्रशासन द्वारा गाजियाबाद की डासना जेल से किसी अज्ञात स्थान पर ले जाया जा रहा है, ये प्रशासन की ज़िम्मेदारी है कि उनके स्वास्थ्य और सुरक्षा का पूरा ध्यान रखा जाए, कोई भी लापरवाही न बरती जाए।
सरकार इन्हें हर महीने ईमानदारी से ₹85,000 की सैलरी देती है। लेकिन जब ACB (Anti-Corruption Bureau) ने इनके घर का दरवाजा खटखटाया, तो अंदर का नजारा देखकर अधिकारियों के भी होश उड़ गए। ₹85,000 कमाने वाले इस साहब के घर से ₹100 करोड़ से ज्यादा का साम्राज्य निकला
नाम है *******। पद सुनेंगे तो सीना गर्व से चौड़ा हो जाएगा— 'Engineer in Chief, Roads & Building Department'। यानी हमारे राज्य की सड़कों और सरकारी इमारतों के 'भाग्यविधाता'।
20 एकड़ जमीन (मानो पूरा गांव ही खरीद लिया हो)
5 किलोग्राम खरा सोना (सोने के बिस्कुट और जेवरात)
7 आलीशान लग्जरी फ्लैट्स
1 ट्रिपलेक्स विला (जिसकी सिर्फ रजिस्ट्री कराने में ही ₹2.5 करोड़ फूंक दिए)
कुकटपल्ली में एक और आलीशान मकान (कीमत ₹62 लाख)
और हां, रसूख और अय्याशी के शौक के लिए 60 विदेशी शराब की बोतलें मुफ्त!
👇👇
I AM UNDER HOUSE ARREST
Dozens of armed guards surround my house while the government version says 'I have been advised to stay at home'. All for asking uncomfortable questions like... why is the Judicial Enquiry Commission Report (of last year's killings in Leh) is delayed & a phoney Council election is foisted on people with rocket speed in mid winter.
Whole of Ladakh is in protest.
My X, Instagram & YouTube reach have been drastically suppressed in the world's largest democracy. Please help share this message...
China and Pakistan share the same playbook of repression, propaganda and intimidation. The only difference? China has better drones, deeper pockets and a billion bots shouting "Superpower" while hiding the cracks beneath the façade.
Agente de Israel DESBLOQUEOU o iPhone 17 Pro Max de um repórter turco sem ter a senha, desbloqueou todos os apps e depois cobriu as câmeras!
Israel tem acesso a TODOS os iPhones, que têm o chip produzido em Israel!
O senado do Brasil vai comprar iPhones para todos os senadores. Serão TODOS espionados!!
Vou entrar na justiça pra barrar essa farra com dinheiro público que ainda deixa os senadores expostos a espionagem!
Chinese vloggers in Dhaka are bringing Indian cosmetics to local shops, paying shopkeepers 500 taka to place them, then filming the scene while claiming it is New Delhi.
Are they trying to damage the image of Indian products?