@Codi_Renee Hi Codi,
So sorry you haven't been able to get ahold of us! We've been working hard to update our product lines for the second half of this year.
Please send us a direct message with your email address and i'll see to it that customer care contacts you with more information!
@jfrooks Hi J,
Thanks for bringing this to our attention! Occasionally, the machine we use to seal the bags can have an issue like this. If you could DM us a picture of the date and lot code on the back of the bag, we can investigate if this has happened on any other bags.
@kittenhotep Dondi is very handsome!
We're sorry his favorite food is no longer available. Please let us know if we can help you find another product or if we can help answer any questions. Hope you both have a wonderful holiday!