Lydia Prexl

Comms expert, mom, storyteller, curious and sometimes a bit annoying.

[Lydia Prexl @PrexlLydia]

@Faycal_CHTOUROU @hellogetsafe Hey Faycal, thank you very much for your review. We are very sorry that you are disappointed and that we could not meet your expectations. Would you like us to contact you? Feel free to send my colleague Emma an email at [email protected].

[Lydia Prexl @PrexlLydia]

@Faycal_CHTOUROU @hellogetsafe Dear Faïçal, I'm not sure I understand the question. If you think that your Getsafe insurance covers your claim, then please report it. You can also contact my colleague Emma directly, she will be able to assist you. You can reach her here: [email protected]

[Lydia Prexl @PrexlLydia]

@daisyrichens @hellogetsafe Regarding your problem with our contents product: Feel free to send an email to my colleague Emma (at [email protected]). She will try to find a satisfactory solution as soon as possible.
Kind regards!

[Lydia Prexl @PrexlLydia]

@daisyrichens @hellogetsafe Hey Daisy, thank you for bringing this to our attention. We are working hard on constantly improving our app. In the process, technical difficulties can occur from time to time. So thanks for your feedback. That's crucial for us.

[Lydia Prexl @PrexlLydia]

@Faycal_CHTOUROU @hellogetsafe Anytime, Faïçal! 🙂

[Lydia Prexl @PrexlLydia]

@Faycal_CHTOUROU @hellogetsafe Dear Faïçal, sorry to hear that you could not reach us over phone. If you leave us your contact details, we will get back to you. You can also send an email to our Customer Care colleague Emma, she will be able to help you. ([email protected])

[Lydia Prexl @PrexlLydia]

@eugene8n @hellogetsafe Dear Eugene, thanks for your reply. Have you talked to our customer service team yet? They will sure be able to help you. You can also send an email to my colleague Emma: [email protected]. I'm afraid I'm doing Comms ;-).

[Lydia Prexl @PrexlLydia]

@eugene8n @hellogetsafe Dear Eugene, just talked to our CS. It would be great if you could send an EmaiI to my colleague [email protected] so she can get in touch with you. I will also forward your constructive feedback internally, thank you! :-)

[Lydia Prexl @PrexlLydia]

@eugene8n @hellogetsafe ... you will receive a translation of all terms. As far as I am aware, the actual contract will be in German because of regulation and German law. Does that already answer your question? Otherwise, as said above, feel free to contact us in person!

[Lydia Prexl @PrexlLydia]

@eugene8n @hellogetsafe Dear Eugene, thank you for your tweet. Our Customer Service team will get back to you tomorrow if you let us know how to contact you, or you email our customer service team yourself ([email protected]). What what I know, all communication is in English and...

[Lydia Prexl @PrexlLydia]

@edwardlui @quidco @hellogetsafe Dear Edward, this is really helpful. Thank you so much. Our team is looking into it right now.

[Lydia Prexl @PrexlLydia]

@edwardlui @quidco @hellogetsafe Dear Edward, sorry for the trouble you experienced. Our tech team had a close look and we couldn't replicate the error. Again, sorry. To make up for it, we just gave you some credit in the app. If you have any further problems, please let our customer service team know.

[Lydia Prexl @PrexlLydia]

@abuzeid_7 @hellogetsafe It would be great if you would contact our customer service directly. They are the true experts and will be able to help you. Plus they also see the details of your contract. I don't want to ill-advise you.

[Lydia Prexl @PrexlLydia]

@tanda_t @RomeenSheth @hellogetsafe Hi @RomeenSheth, just out of curiosity: why do you feel that we don't have valuable content anymore? What is missing in your opinion? Always eager to learn from feedback.