Priscilla Brooke

Head of Podcaster Success for @buzzsprout 💚
Yankee Fan, Swiftie, Loud Laugher. Sometimes I use this platform, no promises.

[Priscilla Brooke @PrisBrooke]

In the March episode of Happy to Help, @MelodyWilding shares insight into how psychology plays into our daily work lives! This conversation covers how to establish healthy expectations, avoid resentment, and manage customer emotions.

🎧 Listen here:
https://t.co/52UskEb4UP

[Stacy Sherman ~ #DoingCXRight @stacysherman]

“Happy to help” is the most overused phrase in customer service. People know when you don’t mean it. If your support feels robotic, it’s not working. Here’s how to fix it (including rethinking job titles)
#DoingCXRight #Podcast
https://t.co/Qc0DOhXPJq
@buzzsprout @PrisBrooke #CX

[Priscilla Brooke @PrisBrooke]

What an insane experience @indiecampers. 10/10 do NOT recommend.

[alban @AlbanBrooke]

I never thought I'd post this...

But after @indiecampers rented us an RV with dangerously bald tires, soiled sheets, and then blocked my email when I complained, I didn't have a choice.

Turns out, we're not alone.

There are 100s of reviews that tell the same story ⤵️

[Priscilla Brooke @PrisBrooke]

Successfully interpreting customer feedback isn't just tracking requests, it’s understanding the situation & knowing the customer! @chaseclemons joined me on Happy to Help to share his insights on customer feedback & feature requests! 💡Full episode here: https://t.co/a5OoOQwT9Q

[Priscilla Brooke @PrisBrooke]

This week's episode of Happy to Help is a special one! Sarah Hatter joins me to talk about finding your community! Plus, she shares details about the upcoming #ElevateCX events in Denver & London!

Listen anywhere you get your podcasts! 🎧
https://t.co/2Z3KQY1Je8

[Priscilla Brooke @PrisBrooke]

💯💯

[John Pollard @johnpollard]

Software writers doing customer support can sometimes be very uplifting!

"You guys are truly a model of what customer support should be. I cannot thank you enough for your help on this. I spend my days running 100's of websites and have a lot of dealing with support teams - and you guys have literally become the standard I judge everyone against."

[Priscilla Brooke @PrisBrooke]

Episode #12 of Happy to Help is available! Today's episode is all about the importance of getting out of the support queue! Listen wherever you listen to podcasts 🎧

https://t.co/3DvLktxgYo

[Priscilla Brooke @PrisBrooke]

Today on Happy to Help, I am joined by Sarah Caminiti to discuss the power of kindness and its impact on your team and customers. You won't want to miss this encouraging discussion! 🙌

Listen anywhere you get your podcasts! 🎧
https://t.co/3DvLktxgYo

[Priscilla Brooke @PrisBrooke]

Have you ever considered providing after-hours support to your customers? This week on Happy to Help, learn how Buzzsprout navigates weekend support and how small changes can have big impacts on customer happiness!
Listen where you get podcasts! 🎧https://t.co/3DvLktxgYo

[Priscilla Brooke @PrisBrooke]

This week on Happy To Help, we're talking about angry customers and the tips and strategies we use to turn a frustrating support interaction into a positive one!

Check it out and let me know what you think! 🎧https://t.co/Mf63G0ZuoU

[Priscilla Brooke @PrisBrooke]

On today's episode of Happy To Help @kfinn joins me to talk about the evolution of @buzzsprout's customer support! It's a fun one!
Find it anywhere you listen to podcasts! 🎧https://t.co/ZDEoLIvoV2

[Priscilla Brooke @PrisBrooke]

Defining communication goals for your support team will make your communication far more effective! Hear the full episode for more!🎧

https://t.co/1TXCxTjLUs

[Priscilla Brooke @PrisBrooke]

On today's episode of #HappytoHelp @tomrossi7 and I discuss perfectionism in customer support! 👏🏻 Have a listen: https://t.co/TIy64sc1LW🎧💜

[Buzzsprout @buzzsprout]

New Buzzsprout podcast incoming! 🚨 @PrisBrooke, Head of Podcaster Success at Buzzsprout, is on a mission to bring remarkable customer service to everyone with Happy to Help, a customer support podcast!

[Priscilla Brooke @PrisBrooke]

@Support
Is there any way to get ownership of a handle that is being used for an inactive account and has no posts?

[Priscilla Brooke @PrisBrooke]

It's been a long time coming! Check out the new Buzzsprout App!🎙️🌱

[Buzzsprout @buzzsprout]

Buzzsprout for iOS is live in the Apple App Store!

We've been working on this app for a long time, and it's so exciting to share it with you!

📈 Check your stats
✍️ Fix a typo in your show notes
🔔 Get the notifications that matter

Let us know what you think!

[alban @AlbanBrooke]

My Dad tells people “He works for a computer company.”

[Priscilla Brooke @PrisBrooke]

Sentence Structure: A deep dive into the English language.

[Buzzsprout @buzzsprout]

We had to. Because it's #StarWarsDay.

If Yoda had a podcast, it would definitely be about _________.

Fill in the blank in the comments below ⬇️

#MayThe4thBeWithYou

[Stephen Thompson @idislikestephen]

Wow, that In Memoriam segment was stressfully paced and edited. Was the idea to make it so frenetic and unreadable that we couldn't be saddened by the immense collective crushing loss? #Oscars

[Buzzsprout @buzzsprout]

Oh my gosh! @danacarvey did an impromptu commercial for Buzzsprout on his podcast!

Thank you for the kind words, Dana. We're not worthy! We're not worthy!