Prny Chhetri

Foodie| Techie | Pet Lover | Travel

[Prny Chhetri @Prnychhetri]

@UC_Assist You keep sending the template response while the support team keeps parking the ticket . It’s set for a follow-up on the 1st Oct , you guys are a joke .

[Prny Chhetri @Prnychhetri]

@urbancompany_UC @UC_Assist Disappointed with the support 4m UC. I’ve been facing an ongoing issue with my smart lock & despite paying for the service, getting meaningful assistance has been unnecessarily difficult. Expected better responsive & informed support experience.

[Prny Chhetri @Prnychhetri]

@UC_Assist It’s been 2 days since ur last response. What have you actually done other than putting the ticket on hold? I’m an existing Smart Lock customer,this could’ve been an upsell but ur pathetic support ruined the experience. I no longer need ur help or use ur services going forward.

[Prny Chhetri @Prnychhetri]

@p_sahibsingh This is the new BJP trend , meray Ma ko gali di.

[Prny Chhetri @Prnychhetri]

@UC_Assist Well did you guys actually check ? For me it just seems a template response because no one reached out except for dropping a message as a courtesy and park the chat again for 29th Sep. Pathetic!

[Prny Chhetri @Prnychhetri]

@BiasBreakerX @Yadavanviroyal Attention to detail my friend , the bottle of water is Rs999 not 20 . You bringing Congress here shows your inclination .

[Prny Chhetri @Prnychhetri]

@BiasBreakerX @Yadavanviroyal Who’s paying their salaries and the departmental expenses ? We are, of course. That’s our tax money they’re spending. This post was about expenses unsure why you started defending the ruling party and Gyanu?

[Prny Chhetri @Prnychhetri]

@UC_Assist All UC Support seems to do is park the chat and say they’ll follow up in 2–3 days, then disappear , same when I DM them . The issue needs attention, not another follow-up promise. They seem to have forgotten the basics of customer support .

[Prny Chhetri @Prnychhetri]

@Acer_India I understand , thank you for keeping me posted .

[Prny Chhetri @Prnychhetri]

@Acer_India Your after-sales support is pathetic. Your assigned technician misleads customers, closes tickets without resolving the issue & then has the audacity to tell the customer to “escalate to whoever.” Is this how you treat customers? CSR: 1713068C

[Prny Chhetri @Prnychhetri]

@Acer_India Thank you for following up. I have so far spoken with three different technicians from the Service Center. I sincerely hope we can reach a resolution this time.

[Prny Chhetri @Prnychhetri]

@Acer_India Thank you .

[Prny Chhetri @Prnychhetri]

@harishprasad81 They say , our Modi Maharaj even knows Victoria’s Secret .

[Prny Chhetri @Prnychhetri]

@Acer_India @Acer A month of “we’re looking into it” and you haven’t even bothered to log an SR. This isn’t support, it’s avoidance. Pathetic service and sadly, equally disappointing products. Get well soon !

[Prny Chhetri @Prnychhetri]

@divyakumaari No wonder RG mentions that they are fighting a bunch of jokers .

[Prny Chhetri @Prnychhetri]

@pinaldave Coke

[Prny Chhetri @Prnychhetri]

@Acer_India My only request to @Acer was simple: replace my device with the same model and colour. Yet the on-site tech doesn’t show up, closes the ticket and support has been sitting on it for 10 days. Really disappointing.

[Prny Chhetri @Prnychhetri]

@Acer_India That’s the same update I received 3-4 days back , ideally any OEM support reopens the ticket to track SLA but it doesn’t seem like this process is followed at Acer .

[Prny Chhetri @Prnychhetri]

@Acer_India Well, that’s exactly the problem. Pls read the trail I’ve already mentioned that the ticket was closed without the issue being worked. Now, instead of resolving it, ur making the cust run pillar to post. Pls read multiple mails I have sent to support team.

[Prny Chhetri @Prnychhetri]

@Acer_India No one even checks the case notes. I’ve already shared the ticket #. You sent a refurbished different model/color as a replacement, and when I asked for the correct one, your tech lied and closed the ticket. Extremely unprofessional.