@BitMartSupport My withdrawal has been stuck in "Created" status for a long time and has not moved to "Processing". There is still no TXID, so it appears that the transaction has not been broadcast to the blockchain.
Withdrawal details:
Transaction ID: 31960169
🚨 PUBLIC REQUEST FOR VERIFIED BITMART LEADERSHIP CONTACT INFORMATION 🚨
Verified BitMart customers are seeking a legitimate, professional escalation channel regarding:
• Frozen withdrawals
• Restricted transfers
• Prolonged compliance reviews
• Unresolved customer-support cases
• Lack of clear explanations or resolution timelines
BitMart’s July 26 notice announced an orderly wind-down of its global trading platform and directed customers to the Help Center and support-ticket system.
However, customers with unresolved restrictions now need access to a genuine executive-escalation channel—not repeated automated responses, unexplained delays or support conversations that end without meaningful assistance.
REQUESTED PUBLIC BUSINESS CONTACT INFORMATION
We are requesting verified, publicly available professional contact information for:
• Sheldon Xia — BitMart Founder and Group President
• Chad Liang — CEO of BitMart US
• Daniel Huang — Chief Operating Officer of BitMart US
• The current acting CEO or senior executive responsible for BitMart Global operations
• BitMart’s legal counsel or legal department
• BitMart’s compliance leadership
• An executive customer-relations or consumer-escalation department
• Nenter Chow, former Global CEO, solely for clarification regarding the recent leadership transition
Public information indicates that Nenter Chow’s CEO role ended in July 2026. He should therefore not be inaccurately identified as BitMart’s current Global CEO.
This request is limited to verified, publicly available business contact information. It is not a request for private addresses, personal telephone numbers or other nonpublic information.
Customers deserve:
• Direct answers
• Transparent review timelines
• Meaningful executive escalation
• Clear explanations for account restrictions
• Timely access to their lawful assets
@BitMartExchange@BitMartSupport@BitMartResearch@BitMart_Futures@sheldonbitmart@50Nent
#BitMart #BitMartCustomers #FrozenWithdrawals #CryptoConsumerProtection #CustomerFunds #CryptoAccountability
@BitMartExchange@CoinAnk My withdrawal has been stuck in "Created" status for a long time and has not moved to "Processing". There is still no TXID, so it appears that the transaction has not been broadcast to the blockchain.
Withdrawal details:
Transaction ID: 31960169
@BitMartExchange Hello
I am experiencing an issue with my withdrawal.
My withdrawal has been stuck in "Created" status for a long time and has not moved to "Processing". There is still no TXID, so it appears that the transaction has not been broadcast to the blockchain.
Transaction ID: 31960169