PlayStation Support US

Official PlayStation Customer Support account (FKA Ask PlayStation). Posts about tips, system software updates, etc. For inquiries, visit the URL below.

[PlayStation Support US @PS_Support_US]

Starting today, "Ask PlayStation" will be renamed to "PlayStation Support US"✨

As we evolve, we'll keep listening and providing you with support that fits your needs!

[PlayStation Support US @PS_Support_US]

Our new, smaller PS5 model has a detachable Ultra HD Blu-ray disc drive💿

Refer to our FAQ below for disc drive installation and removal instructions!

💡How to set up the disc drive
https://t.co/fnZ28yfJ9t

[PlayStation Support US @PS_Support_US]

To manage your DLC:
1. Highlight the game icon and press the options button.
2. Select Manage Game Content.

If you're having trouble finding your DLC, visit the guide below.

💡How to troubleshoot add-on issues
https://t.co/FQaheU9xI5

[PlayStation Support US @PS_Support_US]

Concerned about PS5 console noise and/or cooling fan activity?

Place your PS5 in a space with sufficient airflow and clean the air vents as needed✨

💡Console placement and cleaning guide for your PS5
https://t.co/CLZApANDn3

[PlayStation Support US @PS_Support_US]

[Checkout Checklist]

✅ Have you selected the right edition?
✅ Any items from your previous cart?
✅ To avoid mistaken purchases, don't repeatedly press the button.

Please check the above before shopping!

[PlayStation Support US @PS_Support_US]

"The game download on my PS5 console doesn't start...😐"

If so, please try our troubleshooting steps in the image!

⚙️Troubleshooting when a game cannot be started
https://t.co/W7e9Cc9JT8

[PlayStation Support US @PS_Support_US]

PlayStation has teamed up with Crisis Text Line, if you are struggling with your mental health, a Crisis Text Line Counselor is available to anyone living in the U.S. for free, 24/7, by texting CIRCLE to 741741

For more info, visit https://t.co/SdAjfdD9ih

[PlayStation Support US @PS_Support_US]

Want to change the cover of your PS5 console or install a supported M.2 SSD?

Please refer to our guide below!

*The FAQ also includes information about the new PS5.

💡How to remove and replace PS5 console covers
https://t.co/jDk5LWw40S

[PlayStation Support US @PS_Support_US]

To find out more about PS5 Pro compatibility with covers, stands and drives, as well as PS5 Pro resolution features, visit the guide below.

💡Compatibility Guide for PS5 Pro
https://t.co/0nmawm9GtO

[PlayStation Support US @PS_Support_US]

"When does my current PlayStation Plus plan expire?"

With the PlayStation App, you can check your next payment date on the go!

💡How to manage your subscriptions on PlayStation Store
https://t.co/nOuVbGbt7D

[PlayStation Support US @PS_Support_US]

Press the PS button once on your DualSense to access additional settings.

You can adjust
📺Output device settings
🔊Volume levels
🗣Voice chat

💡How to use DualSense wireless controller
https://t.co/7444K4mecV

[PlayStation Support US @PS_Support_US]

With PlayStation Plus, you can find right service plan for your gaming!

✅PlayStation Plus Essential
✅PlayStation Plus Extra
✅PlayStation Plus Premium

💡PlayStation Plus subscription plan guide
https://t.co/Ncdjludncl

[PlayStation Support US @PS_Support_US]

Always use a valid and accessible email address as your sign-in ID, so you can easily recovery your account.

💡How to change your sign-in ID
https://t.co/zqPoSKxDru

[PlayStation Support US @PS_Support_US]

[Backwards compatibility]
Over 4,000 PS4 games are playable on PS5✨

Your digital PS4 games and PS4 save data can be transferred to your PS5.

Check out the FAQ for more!

💡PS5 Backward compatibility
https://t.co/TPfEyTcxiq

[PlayStation Support US @PS_Support_US]

You can enjoy classic games through the PlayStation Plus Premium Classics Catalog✨

We have mapped SELECT button on the left side and START button on the right side of the touchpad on the PS5/PS4 controller.

💡Guide to the Classics Catalog
https://t.co/Gzmca8tsTA

[PlayStation Support US @PS_Support_US]

If you have a PULSE 3D wireless headset, you can adjust your PS5 equalizer settings🎧

There are 3 modes to choose from.

Standard: Balanced bass and treble
Bass Boost: More bass
Shooter: Striking shots and footsteps.

💡PS5 audio settings
https://t.co/jPW53T34Er

[PlayStation Support US @PS_Support_US]

If your digital game freezes or crashes during gameplay, try these troubleshooting steps.

⚙️Troubleshooting Freezes/Crashes
https://t.co/p4kfwUyool

[EA SPORTS UFC @EASPORTSUFC]

Built for the Fighters who want it all.

Enter the Octagon with 7 days of early access starting June 12th when you pre-order the #UFC6 Ultimate Edition: https://t.co/OKmxT2Jusg

[PlayStation Support US @PS_Support_US]

You can change the background of the Welcome Hub on PS5✨

Customize your background and widgets in the Welcome Hub and enjoy your own style!

💡How to customize the Welcome hub on PS5 consoles
https://t.co/MWjpBuydOr

[PlayStation Support US @PS_Support_US]

Supported PS4 games can be upgraded to their downloadable PS5 versions.

In addition, this page also shows how to access available bonus content (such as art books and soundtracks) on the PS5.

💡How to upgrade supported PS4 games to PS5
https://t.co/S8HBq74ynv

[PlayStation Support US @PS_Support_US]

Please be respectful when using in-party voice chats on PS5 consoles. If you encounter harassment or other inappropriate behavior, you can report it & the PlayStation Safety team will review & respond accordingly.
💡Reporting inappropriate behavior on PS5 https://t.co/LP8MV7qMre